Cole Hansen
Norton Shores,MI
Summary
Professional and dependable team member with a strong background in customer service and problem solving. Known for building positive customer relationships, staying calm under pressure, and resolving complex issues efficiently. Focused on clear communication and effective support for retail teams.
Overview
1
1
year of professional experience
Work History
Front of Store Advocate
Target
Muskegon, Michigan
10.2025 - Current
- Resolved customer service inquiries by handling calls and providing effective solutions.
- Communicated product policies and billing details clearly to customers.
- Cultivated strong customer relationships through personalized assistance and support.
- Coordinated complex issues by directing them to appropriate departments and supervisors for resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported retail teams with compliance guidance and legal risk awareness.
Education
High School Diploma -
Mona Shores High School
Muskegon, MI05-2026
Some College (No Degree) - Electrical Engineering
Michigan State University
East Lansing, MI10-2026
Skills
- Customer service
- Project coordination
- Problem solving
- Working under pressure
- Conflict resolution
- Photoshop proficiency
Timeline
Front of Store Advocate
Target
10.2025 - Current
High School Diploma -
Mona Shores High School
Some College (No Degree) - Electrical Engineering
Michigan State University