Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cole Hardy

Bismarck,ND

Summary

Adept IT Technician Support Specialist with a proven track record at Doosan, showcasing expertise in network configuration and a commendable ability to manage urgent customer requests with patience. Demonstrated excellence in hardware installation and enhancing user experience, underscoring a blend of technical proficiency and exceptional interpersonal skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Technician Support Specialist

Doosan
05.2024 - Current
  • Maintained office PCs, networks and mobile devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.

Liquor Store Clerk

Hugos
02.2022 - 06.2022
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Received payments by cash, credit, and personal check and remitted correct change.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Crew Member

Mcdonalds
06.2017 - 01.2022
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Collaborated with team members to complete orders.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

Bachelor of Science - Computer Science

University of North Dakota
Grand Forks, ND
05-2025

Associate of Science - Computer Science And Cybersecurity

Bismarck State Colleg
Bismarck, ND
05-2021

High School Diploma -

Bismarck High School
Bismarck, ND
05-2019

Skills

  • Debugging
  • Application installations
  • System Upgrades
  • Network configuration
  • Network protocols
  • Operating systems
  • Troubleshooting network issues
  • Hardware installation
  • Peripheral maintenance

Certification

A+ : Expired

Network+ : Expired

CCNA(CSCO14782212) : Current

Working towards CCNP

Timeline

IT Technician Support Specialist

Doosan
05.2024 - Current

Liquor Store Clerk

Hugos
02.2022 - 06.2022

Crew Member

Mcdonalds
06.2017 - 01.2022

Bachelor of Science - Computer Science

University of North Dakota

Associate of Science - Computer Science And Cybersecurity

Bismarck State Colleg

High School Diploma -

Bismarck High School

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Cole Hardy