Cole Hay
Batavia,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Route Sales Manager
WiperGuys
01.2024 - Current
- Identified revenue and sales goals and presented to sales team.
- Assisted in the development of marketing materials to support sales initiatives and attract new customers within the target demographic.
- Acted as the primary point of contact for customers, ensuring their needs were met promptly and professionally while addressing any concerns that arose along the way.
- Sold TPM's sensors, wheel weights and wiper blades to existing and new customers along assigned routes.
DELIVERY DRIVER/Manager
FedEx
10.2021 - 10.2023
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Conducted regular vehicle inspections, maintaining a reliable fleet of well-maintained vehicles for daily use.
- Utilized GPS technology to track driver progress, adjusting routes as needed to optimize delivery times.
- Handled customer complaints professionally, resolving issues promptly and maintaining positive client relationships.
- Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
PRODUCT SPECIALIST
Leachman Cadillac GMC Buick
01.2020 - 04.2020
- Received orders from customers and sales representatives
- Conducted daily and weekly sales and sales training meetings
- Achieved individual sales goals and customer service goals
- Assisted management with recommendations on employee performance, safety and incentive activity
- Interacted directly with customers and effectively communicated service and repair needs.
GENERAL MANAGER
Big O Tires
02.2019 - 01.2020
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management
- Strengthened product branding initiatives and maximized outreach by overseeing all marketing, acquisitions, community events, and business development
- Boosted customer service base, acquiring new customers and identifying needs to deliver relevant products
- Set sales budget for all prime cost, loss of goods and controllables
- Managed all sales records, controllable expenses and cost items affecting profitability of the facility
- Inventoried control, labor cost and budget management
- Ensured safe, clean and efficient operation of the facility to meet service standards
- Analyzed relative costs and benefits of potential actions to maintain growth
- Developed and maintained a good working relationship with lending institutions and manufacturer personnel.
GENERAL MANAGER
Tradehome Shoes
07.2017 - 02.2019
- Managed Team Members effectively by providing constant feedback on performance
- Reported on locations financial and operational performance
- Managed all sales records, controllable expenses and cost items affecting profitability of the facility
- Managed and anticipated labor needs, shortages and overages
- Advised, consulted and coordinated with Corporate
- Managed profit and loss statements to exceed expectations every week, month and year.
BAR MANAGER/BARTENDER
Steamer Seafood
03.2017 - 01.2018
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume in sales
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock.
Education
No Degree - Criminal Justice
CAMPBELLSVILLE UNIVERSITY
Campbellsville, KYCriminology -
WESTERN KENTUCKY UNIVERSITY
Bowling Green, KY05.2017
Skills
- Staffing And Scheduling
- Supervisory Experience
- Quality Standards
- Performance Goals
- Microsoft Office
- Conflict Management
- Team Building
- Customer Needs
- Vendor Relationships
- Customer Service
- Relationship Building
- Route Planning
- Recruitment
Timeline
Route Sales Manager
WiperGuys
01.2024 - Current
DELIVERY DRIVER/Manager
FedEx
10.2021 - 10.2023
PRODUCT SPECIALIST
Leachman Cadillac GMC Buick
01.2020 - 04.2020
GENERAL MANAGER
Big O Tires
02.2019 - 01.2020
GENERAL MANAGER
Tradehome Shoes
07.2017 - 02.2019
BAR MANAGER/BARTENDER
Steamer Seafood
03.2017 - 01.2018
No Degree - Criminal Justice
CAMPBELLSVILLE UNIVERSITY
Criminology -
WESTERN KENTUCKY UNIVERSITY
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