Cole Hetherington
Traverse City
Summary
Dynamic professional with a strong background in customer service and operational support, honed at Dairy Lodge. Proven leadership in helping train new hires and enhancing team collaboration. Skilled in problem-solving and project management, with a solid foundation in programming and systems administration. Committed to delivering exceptional experiences for clientele/event participents and peers in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Associate
Dairy Lodge
09.2024 - Current
- Took orders, handled transactions, prepared customized food and dessert items.
- Helped coordinate tasks during busier times, ensuring both customer satisfaction and a cohesive food prep flow.
- Washed dishes, cleaned around the building, and assisted with other various maintenance and support tasks as needed.
- Worked shifts during prep times and high customer rate times.
- Assisted with training and oversight of new hires.
Host/Table Busser
Soralina
08.2025 - 11.2025
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Volunteer
FIRST Robotics
2025 - Current
- FIRST Robotics Competition and FIRST Tech Challenge - Event technical leadership
- Assisted with competition-field-side technical operations, including field electronic setup and debugging robot connectivity issues
- Supported teams and empowered other volunteers through leadership, guidance, and a commitment to help
- Worked with other event staff to maintain match flow and field readiness
- Ensured smooth technical operation in high-pressure, live environments
- 11 events across the state for a combined 268 hours
Education
High School Diploma -
West Senior High
Traverse City, Mi06-2028
Skills
- Administrative & Operational Support
- Volunteer & Event Coordination
- Leadership & Team Collaboration
- Customer Service & Communication
- Project & Operations Management
- Problem Solving & Execution
- Programming & Systems Administration
- Networking & Web Technologies
Timeline
Host/Table Busser
Soralina
08.2025 - 11.2025
Associate
Dairy Lodge
09.2024 - Current
Volunteer
FIRST Robotics
2025 - Current
High School Diploma -
West Senior High