Cole McMillan
Henderson
Summary
Dynamic professional with extensive experience in customer service and operations, notably in different fields. Proven ability to enhance guest engagement and train staff effectively. Skilled in problem-solving and maintaining attention to detail, consistently delivering exceptional service that fosters repeat business and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Cheesecake Factory Inc
Las Vegas
07.2024 - 04.2025
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Informed customers of daily specials and signature menu items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Patient Care Coordinator
Bright Now! Dental
Issaquah
02.2022 - 07.2024
- Tracked patient outcomes and prepared reports for healthcare providers.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
Tool Crib Manager
Siertek
Layton
05.2018 - 02.2022
- Handled departmental scheduling to maintain proper staffing for shifts.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Marked and identified tools and equipment using identification tag, stamps or electric marking tools.
- Provided guidance on proper use, maintenance and safety of tools in the tool crib.
- Ensured all required documentation is completed accurately upon receipt and return of materials.
- Conducted regular audits of the tool crib area to ensure compliance with established standards.
- Trained staff on safe operation of power tools and other equipment in the tool crib.
Host
Olive Garden
Sandy
01.2016 - 04.2018
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Helped service staff handle demand by distributing food and beverages.
- Inspected dining areas for any damages or defects.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted incoming guests to escort to assigned dining area and present menus.
Central Sterile Processing Technician
Intermountain Medical Center
Murray
05.2014 - 01.2018
- Followed established safety procedures when handling hazardous materials.
- Recorded sterilizer test results in job-related software.
- Ensured quality control by performing routine tests on sterilized items.
- Prepared trays, instrument packs and surgical sets.
- Placed orders and restocked supplies for decontamination area.
- Recorded results of biological and diagnostic tests.
- Maintained proper documentation of sterilization processes.
- Examined equipment to detect leaks, worn, or loose parts or other indications of disrepair.
- Purged waste from equipment by connecting equipment to water sources and flushing water through systems.
Operations Specialist
US Navy
05.2013 - 05.2014
- Coordinated with various departments to streamline operations and enhance workflow.
- Supported project management activities from planning through execution.
- Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization.
- Radar system navigation and collision prevention
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Science - Dental Assisting
Fortis College
Salt Lake City, UT01-2019
High School Diploma -
Hillcrest Highschool
Midvale, UT06-2012
Bachelor of Science - Cyber Security
Purdue
OnlineSkills
- Team collaboration
- Staff training
- Time management
- Food safety
- Order management
- Customer service
- Menu knowledge
- Communication skills
- Guest engagement
- Order processing
- Problem solving
- Adaptability
- Attention to detail
- Professional demeanor
- Organizational skills
Certification
- Dental Xray Certification
- Sterilization Certification
- First Aid Certification
- CPR Certification
- Life Guard Certification
- WSI Swim Instructor Certification
Timeline
Server
Cheesecake Factory Inc
07.2024 - 04.2025
Patient Care Coordinator
Bright Now! Dental
02.2022 - 07.2024
Tool Crib Manager
Siertek
05.2018 - 02.2022
Host
Olive Garden
01.2016 - 04.2018
Central Sterile Processing Technician
Intermountain Medical Center
05.2014 - 01.2018
Operations Specialist
US Navy
05.2013 - 05.2014
Associate of Science - Dental Assisting
Fortis College
High School Diploma -
Hillcrest Highschool
Bachelor of Science - Cyber Security
Purdue
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