Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cole Moureau

Little Chute,WI

Summary

Adaptable professional with a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer Service Specialist role at your company. Semi-proficient in most MS Office programs 15+ Years of delivery experience 20+ Years in the service industry experience

Overview

9
9
years of professional experience

Work History

Front of House Manager

Red Robin
12.2022 - Current
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.

Manager

GLASS NICKEL PIZZA
08.2015 - 10.2021
  • Communicated plans and actions to meet departmental goals.
  • Delegated tasks, freeing up time to focus on higher-value activities.
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
  • Analyzed and resolved quality and customer service issues.
  • Counseled and disciplined employees.
  • Onboarded new employees with training and new hire documentation.

Education

General Educatoin Extracurricular Activities: Theater(lights and stage crew) -

High School Diploma - undefined

XAVIER HIGHSCHOOL

Skills

  • Operations and Procedural Knowledge
  • Complex Problem-Solving
  • Shift Management
  • Microsoft Excel
  • Food Preparation and Safety
  • Conflict Resolution Techniques
  • Schedule Crew Members
  • Hiring and Training

Additional Information

  • EDUC AT I O N ADDITIONALSKILLS

Timeline

Front of House Manager

Red Robin
12.2022 - Current

Manager

GLASS NICKEL PIZZA
08.2015 - 10.2021

General Educatoin Extracurricular Activities: Theater(lights and stage crew) -

High School Diploma - undefined

XAVIER HIGHSCHOOL
Cole Moureau