Cole Platts
Grand Forks,ND
Summary
Dynamic professional with expertise in customer engagement and IT troubleshooting. Proven ability to enhance order fulfillment processes and deliver exceptional end-user support.
Results-driven Online Grocery Associate and Information Technology Specialist skilled in complaint resolution and process streamlining. Successfully reduced delivery times and enhanced customer satisfaction through effective collaboration and quality control measures.
Adaptable associate with strong problem-solving skills in customer service and IT. Experienced in managing priorities while providing top-notch support to enhance operational efficiency and customer experience.
Overview
4
4
years of professional experience
Work History
Online Grocery Associate
Lowe's
04.2024 - Current
- Trained and mentored new associates on best practices for inventory management and order accuracy.
- Implemented quality control measures to ensure freshness and accuracy of items for online orders.
- Collaborated with team members to optimize stock levels and minimize waste in the department.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Streamlined online order fulfillment processes to enhance customer satisfaction and reduce delivery times.
- Picked hundreds of orders in a timely manner
Information Technology Specialist
United States Army National Guard
10.2022 - Current
- Provided technical support for hardware and software issues, ensuring operational readiness.
- Configured and maintained communication systems to enhance mission effectiveness.
- Implemented cybersecurity measures to protect sensitive information and infrastructure.
- Set up network profiles, security permissions and file sharing systems.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Have helped with several troubleshooting tasks and assisting end users
Education
High School Diploma -
Skills
- Customer engagement
- Flexible scheduling
- Complaint resolution
- IT troubleshooting
- Problem-solving skills
- End user support
- Device configuration
- TCP/IP
- Hardware installations
Accomplishments
- Achieved Excellent by completing [Task] with accuracy and efficiency.
Timeline
Online Grocery Associate
Lowe's
04.2024 - Current
Information Technology Specialist
United States Army National Guard
10.2022 - Current