Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cole Rice

Sand Lake,MI

Summary

Results-oriented manager with hands-on experience running a fast-paced store, excelling in areas regarding day-to-day operations, and currently pursuing a BBA in Human Resources Management to expand my skills in employee relations, training, and long-term organizational development. Dedicated to combining pre-existing skills with academic knowledge and real-world experiences to produce successful workplace outcomes.

Overview

7
7
years of professional experience

Work History

Scooper and Cashier

Trailside Treats Ice Cream
04.2018 - 04.2022
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Kept a tidy and organized area to comply with cleanliness standards.
  • Used POS system to enter orders, process payments, and issue receipts.

Operations Manager

Trailside Treats Ice Cream
04.2022 - Current
  • Supervised staff and kept employees compliant with company policies and procedures.
  • Managed inventory to achieve timely and accurate delivery of goods and services.
  • Assisted in hiring, onboarding, and training of new hires to fulfill business requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Resolved customer complaints and provided assistance to produce a high level of customer satisfaction.
  • Maintained previous job duties.

Resident Assistant

Adrian College
08.2023 - Current
  • Responded to room transfers, incident reports, and maintenance requests.
  • Enforced residence hall rules and regulations to maintain a safe and inviting space.
  • Mediated conflict between roommates to promote peace and positive relationships.
  • Organized and hosted social and educational events for residents to foster meaningful connections.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.

On-Call Laborer

MR Services and Handling LLC
01.2020 - 08.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assembled furniture on-site and placed it in its final position.

Board Member (volunteer Position)

Great Lakes Ice Cream and Fast Food Association
01.2023 - 01.2024
  • Helped develop and implement strategies to drive organizational growth and development.
  • Collaborated with other board members to develop and execute programs and initiatives to advance the organizational mission.
  • Helped organize educational seminars to help spur industry growth.

Education

BBA - Human Resources Management

Adrian College
Adrian, MI
05-2026

Skills

  • Consistently dependable
  • Hard working
  • Customer service
  • Efficient task execution
  • Problem solving
  • Effective team contributor
  • Rapid skill acquisition
  • Adapts positively to criticism

Timeline

Resident Assistant

Adrian College
08.2023 - Current

Board Member (volunteer Position)

Great Lakes Ice Cream and Fast Food Association
01.2023 - 01.2024

Operations Manager

Trailside Treats Ice Cream
04.2022 - Current

On-Call Laborer

MR Services and Handling LLC
01.2020 - 08.2025

Scooper and Cashier

Trailside Treats Ice Cream
04.2018 - 04.2022

BBA - Human Resources Management

Adrian College

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