Results-oriented care manager with a focus on complex problem-solving and client advocacy. Proven ability to develop personalized care plans and coordinate services, ensuring seamless delivery of support to vulnerable populations.
Overview
5
5
years of professional experience
Work History
Shelter Advocate
CAP Services
Stevens Point, WI
03.2026 - Current
Assisted clients in navigating resources for housing, legal aid, and support services.
Conducted intake assessments to identify client needs and develop personalized action plans.
Balanced empathy and analytical skills during crisis calls and assisted in de-escalation
Care Manager
Lakeland Care
Stevens Point, WI
02.2024 - 02.2026
Provided comprehensive care management services to elderly and disabled adults
Coordinated with healthcare providers to ensure seamless service delivery for clients.
Developed personalized care plans to address individual client needs and preferences.
Educated families on care options and resources available within the community.
Behavioral Health Technician
North Central Healthcare
Wausau, WI
09.2023 - 02.2024
Monitored patient behavior and mental health status to ensure safety and well-being.
Documented patient interactions and progress in electronic health record systems accurately.