Cole Robinson
6453 Oberon Rd,CO
Summary
A gaming professional prepared to excel in fast-paced casino environment. Proven experience in managing and dealing table games, managing and dealing poker, engaging with patrons, and adhering to stringent gaming standards. Collaborative team member focused on delivering results and adapting to dynamic needs. Skilled in game management and customer interaction, with reliable and flexible personality.
Dynamic bar manager with a proven track record at Olde Town Tavern and Grill, excelling in customer service and team leadership. Developed engaging promotional events, fostering a loyal customer base. Skilled in managing inventory and ensuring compliance with health regulations, enhancing operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Bar Manager
Olde Town Tavern and Grill
Arvada, CO
04.2024 - Current
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, ordering supplies to maintain optimal stock levels.
- Developed and implemented promotional events to enhance customer engagement.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Poker Dual Rate Supervisor
Ameristar Casino Resort Spa
Black Hawk, CO
01.2015 - 03.2019
- Resolved customer disputes efficiently to maintain a positive gaming environment.
- Analyzed game performance data to identify trends and recommend enhancements to operations.
- Dealt all variations of poker professionally making sure all gaming regulations were followed and provided excellent customer service.
Poker Dual Rate Supervisor
Monarch Casino & Resort
Black Hawk, CO
03.2021 - 03.2026
- Supervised dual rate dealers to ensure compliance with gaming regulations and operational standards.
- Trained and mentored new staff on game procedures and customer service techniques.
- Collaborated with management to develop strategies for improving player engagement and satisfaction.
Table Games Dealer
Isle of Capri Casino
Black Hawk, CO
03.2019 - 03.2021
- Dealt various table games, ensuring adherence to casino regulations and procedures.
- Provided exceptional customer service, enhancing player experience and satisfaction.
- Monitored game integrity, identifying and resolving discrepancies promptly.
- Managed cash transactions accurately, maintaining accountability throughout shifts.
Table Games Dealer
Golden Gates Casino
Black Hawk, CO
03.2013 - 01.2015
- Collaborated with team members to promote a positive gaming environment.
- Utilized gaming management systems for tracking player activity and game performance.
- Implemented best practices for efficient game flow and minimized downtime.
Director of Table Games
Big Jim’s Casino
Cripple Creek, CO
03.2010 - 12.2012
- Directed strategic planning and operational execution of table games to enhance player engagement.
- Implemented training programs for staff, promoting consistent service quality across all table game operations.
- Analyzed gaming trends to optimize game offerings, boosting overall revenue potential for the casino.
- Collaborated with marketing teams to design promotional events that increased attendance at table game areas.
- Ensured compliance with regulatory standards, maintaining a secure and fair gaming environment for patrons.
Education
High School Diploma -
Webster High School
Webster, WI05.2000
Skills
Customer service
Team leadership
Problem-solving
Staff training
Dealing all variations of poker and table games
Maintain strong working relationships with coworker’s and customers
Timeline
Bar Manager
Olde Town Tavern and Grill
04.2024 - Current
Poker Dual Rate Supervisor
Monarch Casino & Resort
03.2021 - 03.2026
Table Games Dealer
Isle of Capri Casino
03.2019 - 03.2021
Poker Dual Rate Supervisor
Ameristar Casino Resort Spa
01.2015 - 03.2019
Table Games Dealer
Golden Gates Casino
03.2013 - 01.2015
Director of Table Games
Big Jim’s Casino
03.2010 - 12.2012
High School Diploma -
Webster High School