Cole Rymer
Summerville,SC
Summary
Automotive background driven, growing in the automotive industry has provided the necessary skills in the Mechanical industry. Customer Service skills mastered throughout years of experience with accolades provided by multiple companies on experience based production and customer service. Fast-paced learner with mechanical and electrical understanding from background in automotive industry. High Customer Service driven Sales background with successful relationships with multiple clients.
Overview
13
13
years of professional experience
Work History
Certified Service Consultant
Hendrick Lexus Charleston
Charleston, SC
04.2022 - 03.2024
- Greeted customers and listened to their concerns regarding vehicle service.
- Provided estimates for labor, parts and additional services needed.
- Maintained a clean work environment according to company standards.
- Resolved customer complaints in a professional manner.
- Maintained current knowledge of product line, warranties and services offered by the dealership.
- Participated in weekly team meetings with other Service Advisors and Management staff.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
Master Certified Service Consultant
Stokes Kia
Goose Creek, South Carolina
09.2016 - 04.2022
- Three-Time Kia Master Certified Service Consultant of the Year award winner for 2019, 2020, and 2021
- Provided excellent customer service to customers by answering inquiries and resolving complaints.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Prepared detailed reports on customer interactions for management review.
- Developed training materials for new employees related to providing excellent customer service.
- Handled telephone inquiries regarding appointments and work in process.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Supported sales team members to drive growth and development.
Customer Service Representative
Publix
Summerville, South Carolina
08.2011 - 04.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
BBA - Business Administration And Management
Charleston Southern University
Charleston, SC06-2016
Associate of Arts - Communications
Charleston Southern University
Charleston, SC05-2016
High School Diploma -
Stratford High School
Goose Creek, SC06-2012
Skills
- Account Management
- Issue Resolution
- Partnership Building
- Sales expertise
- Networking
- Automotive mechanical industry background
- Customer Service
- Computer Skills
- Quality Control
- Mechanical Aptitude
- Goal-oriented mindset
- Strong Work Ethic
- Workflow Management
- Multitasking and Organization
- Reliability
- MS Office
- Time Management
Accomplishments
- 2019, 2020, and 2021 award winning for Top Service Consultant of the Year award with Kia Automotive while working at Stokes Kia
Timeline
Certified Service Consultant
Hendrick Lexus Charleston
04.2022 - 03.2024
Master Certified Service Consultant
Stokes Kia
09.2016 - 04.2022
Customer Service Representative
Publix
08.2011 - 04.2016
BBA - Business Administration And Management
Charleston Southern University
Associate of Arts - Communications
Charleston Southern University
High School Diploma -
Stratford High School
Similar Profiles
ADRIAN CRUZ-CORDEROADRIAN CRUZ-CORDERO
Automotive Service Consultant at Hendrick Lexus Charlotte; Hendrick Automotive GroupAutomotive Service Consultant at Hendrick Lexus Charlotte; Hendrick Automotive Group
Timothy SholesTimothy Sholes
Automotive Technician at Hendrick Honda of CharlestonAutomotive Technician at Hendrick Honda of Charleston
Jonathan SandersJonathan Sanders
Sales Consultant at Hendrick Lexus CharlotteSales Consultant at Hendrick Lexus Charlotte
Kim LazikKim Lazik
Elementary Reading Teacher at Dorchester School District 2Elementary Reading Teacher at Dorchester School District 2
Michelle SillowayMichelle Silloway
LPN at VitalCore HealthLPN at VitalCore Health