Cole Schmitt
Summary
Technical support technician with proven skills for resolving customer technical issues in a friendly and efficient manner. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Excited to use existing skills and deepen technical knowledge on a team delivering excellent technical support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Student Support Technician
Johnson County Community College
10.2023 - Current
- Troubleshoot and diagnose problems to accurately resolve wide range of technical issues.
- Walk individuals through basic troubleshooting tasks.
- Respond to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
- Help fellow student support technicians with incidents and service requests.
Student Support Technician
Johnson County Community College
04.2023 - 10.2023
- Diagnosed and troubleshot hardware, software and network issues.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Project Coordinator
DI Build
09.2020 - 08.2021
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
- Responded to requests for information on materials to inquiring parties.
- Wrote technical narratives to document processes and design changes.
- Reported regularly to managers on project budget, progress and technical problems.
Electrician
Schrock Electric
06.2018 - 08.2021
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
Audio Engineer Intern
Primary Color Music
07.2019 - 01.2020
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Regulated volume level and sound quality during recording sessions for clients.
- Mixed and mastered client's vocal arrangements and music compositions, and optimized songs, and albums.
- Collaborated with clients to determine project scopes and set milestones.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for a variety of clients.
Education
Associate of Applied Science - Information Technology - Networking
Johnson County Community College
Overland Park, KS12.2023
Master Recording Program - Audio Engineering
Conservatory of Recording Arts And Sciences
Tempe, AZ05.2019
Skills
- Troubleshooting
- Product Knowledge
- Customer Assistance
- End-User Support
- Escalation
- Task Prioritization
- Documentation
- Remote Support
- Customer Service
- Team Collaboration
- Technical Training
- Tech-Savvy
Certification
- JCCC Cybersecurity Certificate - December 2023
- Comptia A+ - Expected May 2024
- Network + - Expected May 2024
Timeline
Lead Student Support Technician
Johnson County Community College
10.2023 - Current
Student Support Technician
Johnson County Community College
04.2023 - 10.2023
Project Coordinator
DI Build
09.2020 - 08.2021
Audio Engineer Intern
Primary Color Music
07.2019 - 01.2020
Electrician
Schrock Electric
06.2018 - 08.2021
Associate of Applied Science - Information Technology - Networking
Johnson County Community College
Master Recording Program - Audio Engineering
Conservatory of Recording Arts And Sciences
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