Cole Simpson
Dry Ridge,KY
Summary
Practiced Care Plan Coordinator dedicated to timely and accurate completion of client assessments, supporting connection of helping clients attain needs and goals. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Follows up with clients, recommending and recording opportunities for improvements. Former Care Coordinator for Unite US. Process Assistant (Manager) and Learning Trainer (Training Manager) for Amazon. Major in Agriculture Business, minor in Military Science. Former soldier in the Kentucky Army National Guard.
Overview
6
6
years of professional experience
Work History
Care Coordinator
Unite Us
01.2021 - 12.2024
- Followed contractual requirements for customers’ clients who may be seeking assistance in areas such as housing, transportation, health, employment, benefits, financial assistance and other services
- Conducted basic intake and needs assessment for clients seeking assistance
- Connected clients with the most appropriate services based on their needs, eligibility, and geographic preference
- Corresponded with service providers to facilitate a seamless experience for clients seeking services when applicable
- Conducted follow-up with clients and service providers to ensure receipt of services/benefits
- Provided supportive feedback to community-based-organizations serving Care Coordination clients to ensure network standards are met
- Continuously expanded knowledge of community resources, services and programs to understand community issues and build relationships with other users of the Unite Us platform
- Excelled in phone communication relaying information, receiving information and showing genuine regard to clients’ wellbeing.
Process Assistant
Amazon
01.2019 - 12.2021
- Supported daily management of department duties, including allocating labor, leading meetings, assigning job duties
- Tracked, reported and gave feedback to management ensuring successful area performance
- Coached associates to improve operational excellence
- Worked closely with higher management on daily production goals
- Communicated with higher management, workers and other branches to achieve daily goals
- Maintained and sent reports and documentation detailing daily processes, tracked and submitted timely reports for higher leadership review.
Learning Trainer
Amazon
01.2019 - 12.2021
- Trained and mentored new personnel hired to fulfill various roles
- Mentored new hires, resulting in stronger staff development and well followed adherence to policies and quality production
- Documented associate attendance, participation and progress
- Assisted and executed in analyzing and assessing training and development needs for organizations, departments and individuals
- Maintained organization of documents, materials and equipment utilized by ambassadors and trainees
- Coordinated administrative functions needed to execute and document training programs.
Education
BA - Agriculture business
Morehead State University
Morehead, KY05.2019
Skills
- Case Management
- Documentation
- Organizational Skills
- Problem Identification
- Monitoring tools
- Critical Thinking
References
- Mychelle Banks, Care Coordinator II, 3056 Blackford Pkwy, Lexington, KY, 40509, 859-402-3979
- Tiffany Brooks, Senior Manager, 25751 Grist Mill Dr., Mardela Springs, MD, 21837, 804-895-2836, tiffbe83@gmail.com
Military Service
08/2013, 05/2019, Kentucky Army National Guard, Infantry OSUT (One Station Unit Training), Ft. Benning, GA, 10/17/2014, Basic Airborne Course, Ft. Benning, GA, 07/21/2017, Enlisted in the Kentucky Army National Guard on 08/31/2013, Conducted Infantry OSUT at Ft. Benning, GA, Served in numerous leadership positions to include being a team leader in charge of three personnel at Ft. Polk, LA, Currently an instructor for the Recruit Sustainment Program (RSP), Contracted with Morehead State ROTC to become a cadet in the fall semester of 2017, Attended the Basic Airborne Course at Ft. Benning, GA in the summer of 2017, Cadet Battalion Commander during the Fall Semester of 2017
Timeline
Care Coordinator
Unite Us
01.2021 - 12.2024
Process Assistant
Amazon
01.2019 - 12.2021
Learning Trainer
Amazon
01.2019 - 12.2021
BA - Agriculture business
Morehead State University
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