Cole Skillman
Kent
Summary
Dedicated server with exceptional customer service skills in high-volume dining environments. Proficient in menu memorization, cash handling, and guest engagement, contributing to memorable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Burgh'ers
Zelienople, PA
08.2022 - 07.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Collaborated with kitchen staff to maintain high standards of food quality and presentation.
- Trained new servers on menu offerings, service protocols, and safety procedures.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Host
Della Terra
Zelienople, PA
03.2020 - 10.2021
- Greeted and seated guests, ensuring a positive first impression.
- Managed waitlists efficiently, optimizing guest flow during peak hours.
- Coordinated with kitchen and service staff to streamline dining operations.
- Developed knowledge of menu items to provide detailed recommendations to guests.
- Trained new hosts on operational procedures and customer service standards.
- Maintained cleanliness and organization of host stand and waiting area.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Fashion Design
Kent State University
Kent, OH05.2028
High School Diploma -
Seneca Valley High School
Harmony, PA05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Food running
- High volume dining
- Menu memorization
Languages
French
Limited Working
Timeline
Server
Burgh'ers
08.2022 - 07.2025
Host
Della Terra
03.2020 - 10.2021
Fashion Design
Kent State University
High School Diploma -
Seneca Valley High School