Cole Smith
Colorado Springs,CO
Summary
Proven achiever with experience in customer relationship management and sales training. Skilled in building rapport and upselling strategies, I excel in fast-paced environments, leveraging technical understanding and goal-oriented approaches to exceed sales targets and enhance brand awareness. My background as a Greco Roman Wrestler/Army Soldier underlines my dedication and ability to adapt and thrive. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
New Car Sales Consultant
Phil Long Hyundai of Chapel Hills
10.2023 - Current
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Demonstrated vehicles and features, and conduct test drives.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
- Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
- Enhanced customer satisfaction by providing personalized consultations and tailored vehicle recommendations.
- Outlined sales, warranty, and service procedures.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
Greco Roman Wrestler/Army Soldier
U.S Army World Class Athlete Program
02.2021 - 09.2023
- Expanded personal skillset by learning new moves regularly and incorporating them into repertoire.
- Proven ability to learn quickly and adapt to new situations.
- Maintained peak physical condition through rigorous training regimens, ensuring optimal performance during matches.
- Mentored up-and-coming wrestlers, sharing knowledge of the sport and helping them hone their skills.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Springs Studio of Academic Excellence
Colorado Springs06.2020
Skills
Goal-Oriented
Sales Presentations
Customer Relationship Management
Follow-up skills
Brand Awareness
Technical understanding
Sales Training
Customer Service
Building rapport
Upselling strategies
Sales Promotions
Sales closing
Timeline
New Car Sales Consultant
Phil Long Hyundai of Chapel Hills
10.2023 - Current
Greco Roman Wrestler/Army Soldier
U.S Army World Class Athlete Program
02.2021 - 09.2023
High School Diploma -
Springs Studio of Academic Excellence
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