Cole Soncarty
Goshen,IN
Summary
Dynamic leader with expertise in operations management and team development. Proven ability to enhance customer satisfaction while driving sales performance through effective training and process improvements.
Professional manager skilled in driving department success with strong focus on team collaboration and achieving results. Well-versed in inventory management, staff training, and customer service excellence. Reliable and adaptable to changing needs, ensuring smooth operations and high performance. Known for leadership, strategic planning, and effective communication.
Overview
8
8
years of professional experience
Work History
1st Assistant Department Manager Floorcoverings
Menards
Goshen, IN
12.2024 - Current
- Led team in daily operations, ensuring efficient workflow and exceptional customer service.
- Trained new staff on departmental procedures and company policies to enhance performance.
- Monitored inventory levels, coordinating restocking efforts to maintain optimal product availability.
- Implemented process improvements that streamlined operations and reduced wait times for customers.
- Analyzed sales data to identify trends, influencing merchandising strategies and product placement.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction ratings.
- Scheduled staff shifts to optimize coverage during peak hours, improving team productivity.
- Reduced employee turnover by creating a positive work environment through open communication and regular feedback.
- Evaluated staff performance, providing constructive feedback and coaching to enhance skill sets.
- Provided exceptional support to Department Manager as needed on critical decision-making tasks, project management activities, or handling escalated issues from customers or employees alike.
- Played an instrumental role in helping the department exceed annual sales targets consistently.
- Established clear expectations for staff performance through regular meetings, goal-setting sessions, and performance evaluations.
2nd Assistant Manager Wallcoverings
Menards
Goshen, IN
08.2024 - 12.2024
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Assisted in training and mentoring new team members to enhance performance and service quality.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Implemented customer service strategies, improving satisfaction scores through effective communication.
- Led team meetings to discuss goals, performance metrics, and operational improvements.
- Collaborated with management on strategic planning initiatives for store layout enhancements.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Assisted upper management in achieving sales targets through consistent monitoring of sales performance metrics.
Load Builder
Menards
Goshen, IN
12.2020 - 08.2024
- Constructed and assembled product displays to meet customer specifications.
- Operated material handling equipment to efficiently transport goods within warehouse.
- Ensured accurate loading of products by verifying inventory against shipping orders.
- Collaborated with team members to streamline loading processes and improve efficiency.
- Assisted in training new employees on proper loading techniques and safety protocols.
- Implemented best practices for load stability, reducing damage during transit.
- Skillfully operated various types of equipment, including pallet jacks and forklifts, to safely transport materials within the warehouse.
- Increased operational efficiency with thorough documentation practices that allowed for easy tracking of inventory movement throughout the supply chain.
- Collaborated with warehouse staff to optimize space utilization and improve overall storage capacity.
- Streamlined order processing by effectively utilizing inventory management software and tools.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified documentation and condition of freight to assure quality standards were achieved.
Grocery Clerk
Kroger
East Lansing, MI
09.2019 - 07.2020
- Stocked shelves efficiently, ensuring product availability and visibility for customers.
- Assisted customers in locating items, enhancing overall shopping experience and satisfaction.
- Operated cash register accurately, processing transactions and handling customer inquiries effectively.
- Maintained cleanliness and organization of store areas, adhering to safety and hygiene standards.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
Golf Cart Attendant
Island Hills Golf Club
Centerville, MI
05.2019 - 08.2019
- Assisted golfers with golf cart rentals and returns, ensuring prompt service and customer satisfaction.
- Maintained cleanliness and organization of golf carts, enhancing overall guest experience.
- Provided information about course conditions and club amenities to patrons, improving customer engagement.
- Monitored cart inventory levels, ensuring adequate availability for peak hours and events.
- Engaged with customers to address inquiries and resolve concerns, contributing to repeat business opportunities.
- Assisted in managing scheduling of cart usage during high-demand periods, optimizing operational efficiency.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
Assembly Line Worker
American Axle Manufacturing
Three Rivers, MI
05.2018 - 08.2018
- Operated assembly line machinery to produce quality automotive components.
- Inspected finished products for defects and ensured compliance with quality standards.
- Collaborated with team members to maintain efficient workflow and meet production goals.
- Followed safety protocols to minimize workplace hazards and ensure a safe environment.
- Assisted in troubleshooting minor equipment issues during production runs.
- Maintained cleanliness of work area to promote an organized production space.
Education
High School Diploma -
Three Rivers High School
Three Rivers, MI06-2016
Skills
- Effective leadership
- Operations management
- Employee engagement
- Workplace safety
- Team management
- Staff scheduling
- Sales expertise
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Computer skills
Timeline
1st Assistant Department Manager Floorcoverings
Menards
12.2024 - Current
2nd Assistant Manager Wallcoverings
Menards
08.2024 - 12.2024
Load Builder
Menards
12.2020 - 08.2024
Grocery Clerk
Kroger
09.2019 - 07.2020
Golf Cart Attendant
Island Hills Golf Club
05.2019 - 08.2019
Assembly Line Worker
American Axle Manufacturing
05.2018 - 08.2018
High School Diploma -
Three Rivers High School