Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cole Steiner

Atlanta,Georgia

Summary

Detail-oriented automotive professional with hands-on experience in vehicle inspection and customer service. Proven ability to manage customer expectations and resolve conflicts, maintaining relationships and ensuring satisfaction in a fast-paced environment.

Overview

6
6
years of professional experience

Work History

Service Advisor

Honda Carland
Alpharetta, Georgia
01.2025 - Current
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Participated in ongoing training activities related to automotive technology advancements, and safety.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Dealt with customer confrontation in a mature and respectful way, diffusing the situation while also fixing the customer's perceived problem in a timely and caring manner.
  • Filed 10 to 20 pieces of legally binding documents in a precise and thorough manner per day.
  • Communicated with a team of Manger's, technicians, and foreman to ensure customers vehicles were fixed in a timely and careful manner.

Valet

Honda Carland
Alpharetta, Georgia
07.2022 - 01.2025
  • Greeted customers and opened doors for them upon arrival.
  • Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
  • Managed a fleet of loaner cars making sure they were returned with no damage, full of gas, and checked back in properly.
  • Traveled across the metro Atlanta area picking up and dropping off parts and Customers.

Porter

Rocco's European garage
Alpharetta, Georgia
05.2022 - 05.2022
  • Washed customer vehicles in a cautious and timely manner.
  • Cleaned up the technicians' bays and company property.
  • Pulled up customers' cars to the delivery area.

Tire Technician

Discount Tire
Marietta, Georgia
06.2021 - 05.2022
  • Maintained inventory levels of supplies needed for daily operations.
  • Balanced wheels using electronic machines to ensure even tire wear.
  • Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.
  • Removed old tires from rims using specialized tools such as bead breakers and tire irons
  • Recorded information about each service performed in company database.
  • Installed new Tires on rims using specialized tools while maintaining a high standard of car for customer property

Dry Cleaner Customer Service Representative

Crown cleaners
Marietta, Georgia
09.2019 - 02.2021
  • Organized the work area to ensure a safe and efficient environment was maintained at all times.
  • Maintained customer service standards by greeting and assisting customers with their orders.
  • Folded freshly pressed clothes neatly and packaged them.
  • Processed incoming garments, sorted them into categories and marked them for cleaning.

Education

High School Diploma -

Pope High School
Marietta
05-2023

Some College (No Degree) -

Chattahoochee Technical College
Marietta, GA

Skills

  • Vehicle inspection
  • Automotive technology
  • Customer relationship management
  • Parts ordering
  • Compliance documentation
  • Problem solving
  • Verbal de-escalation
  • Conflict resolution
  • Attention to detail
  • Time management
  • Team collaboration

Timeline

Service Advisor

Honda Carland
01.2025 - Current

Valet

Honda Carland
07.2022 - 01.2025

Porter

Rocco's European garage
05.2022 - 05.2022

Tire Technician

Discount Tire
06.2021 - 05.2022

Dry Cleaner Customer Service Representative

Crown cleaners
09.2019 - 02.2021

High School Diploma -

Pope High School

Some College (No Degree) -

Chattahoochee Technical College

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