Cole Worsley
Gilbert,AZ
Summary
Dynamic professional with a proven track record at SUBWAY® Restaurants, excelling in customer service and team collaboration. Recognized for enhancing operational efficiency and training new staff, while consistently achieving high customer satisfaction. Bilingual in English and Spanish, with strong cash handling skills and a commitment to maintaining a clean and organized workspace.
Overview
2027
2027
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
- Prepared fresh sandwiches following SUBWAY® standards for quality and presentation.
- Provided excellent customer service by greeting customers and taking orders accurately.
- Maintained cleanliness and organization of work area, ensuring compliance with health regulations.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Trained new team members on sandwich preparation techniques and customer service protocols.
- Enhanced operational efficiency by optimizing workflow during peak hours to reduce wait times.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
Missionary
The Church Of Jesus Christ Of Latter-day Saints
Santiago Chile
08.2024 - 07.2026
- Engaged with community members to provide spiritual support and guidance.
- Organized service projects to promote outreach and community involvement.
- Facilitated discussions on faith principles to encourage personal growth.
- Collaborated with local leaders to coordinate events and activities.
- Mentored individuals in their spiritual journeys, fostering personal connections.
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Prepared and delivered mission-related presentations to church and community groups.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Established trust within the community through regular engagement and consistent support.
- Enhanced cultural understanding by learning local customs and incorporating them into daily interactions.
- Facilitated spiritual growth among congregation members, leading weekly services and bible study sessions.
- Fostered an inclusive atmosphere where individuals from different backgrounds could come together to form a united community.
- Trained 1 new missionary on effectively sharing word of God in puente alto chile
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Implemented strategies for successful mission outreach to grow membership.
- Supported families during times of crisis by offering counseling services or connecting them with additional resources when needed.
- Expanded educational opportunities for children in underserved communities by establishing study groups and tutoring sessions.
Assistant Personal Trainer
Mogollon Atheletics
Heber-Overgaard, AZ
06.2024 - 07.2024
- Assisted clients in developing personalized fitness plans to achieve individual health goals.
- Monitored client progress and provided feedback to enhance performance and motivation.
- Educated clients on proper exercise techniques to ensure safety and effectiveness.
- Supported lead trainers during group sessions, fostering a positive training environment.
- Maintained gym equipment, ensuring functionality and cleanliness for optimal user experience.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Promoted a positive and motivating gym environment, resulting in higher client retention rates.
- Developed goal-oriented action plans for each client, resulting in improved self-discipline and commitment to their fitness journey.
Cashier
Ponderosa Cafe
Heber-Overgaard, AZ
06.2022 - 07.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu selections, providing recommendations to enhance dining experience.
- Managed cash drawer, ensuring accurate cash handling and balancing at end of shifts.
- Maintained cleanliness and organization of front counter and dining area to promote a welcoming environment.
- Resolved customer complaints promptly, ensuring positive experiences and repeat patronage.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Landscaper
NZ Legacy
Heber-Overgaard, AZ
06.2017 - 05.2021
- Operated landscaping tools and equipment to maintain properties effectively.
- Assisted in planting, pruning, and maintaining trees and shrubs for aesthetic appeal.
- Implemented safety protocols to ensure compliance on job sites.
- Collaborated with team members to complete landscaping projects within deadlines.
- Trained new employees on proper tool usage and safety measures.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
Education
High School Diploma -
Mogollon High School
Heber-Overgaard, AZ05.2024
Skills
Customer service
Teamwork and collaboration
Problem-solving
Time management
Cleaning and organization
Reliability and punctuality
Cash handling proficiency
Effective multi-tasking
Multitasking and prioritizing
Customer satisfaction focus
Patience and empathy
Heavy lifting
Store opening and closing
Staff training
Bilingual (English and Spanish)
Accomplishments
Wrestling state placer
Principals list in academics
Served Full time mission in chile
Languages
Spanish
Full Professional
Timeline
Missionary
The Church Of Jesus Christ Of Latter-day Saints
08.2024 - 07.2026
Assistant Personal Trainer
Mogollon Atheletics
06.2024 - 07.2024
Cashier
Ponderosa Cafe
06.2022 - 07.2024
Landscaper
NZ Legacy
06.2017 - 05.2021
Sandwich Artist
SUBWAY®Restaurants
High School Diploma -
Mogollon High School