Colene O'Neill
Summary
Proactive Office Manager with extensive experience in accounts payable, invoice generation, and financial reporting using QuickBooks. Skilled in customer service, inventory management, and handling sensitive information. Offering strong organizational and analytical skills to support efficient office operations and enhance client relations.
Overview
22
22
years of professional experience
Work History
Office Manager
Scott County Animal Hospital
11.2022 - Current
- Ensured timely bill payments by managing accounts payable, reviewing invoices, and processing transactions.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed the preparation of monthly financial statements for timely and accurate reporting to management using QuickBooks.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Veterinary Assistant
Scott County Animal Hospital
08.2015 - Current
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Monitored vital signs and provided nursing care for animals.
Paraeducator, Special Education
North Scott School District
12.2008 - 08.2015
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Enhanced student learning by providing individualized support and accommodations for special education students.
Food Service Worker
North Scott School District
08.2002 - 12.2008
- Monitored food quality and freshness throughout day.
- Cleaned and organized kitchen, dining and service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
Associate of Arts - Liberal Arts And Sciences
Scott Community College
Bettendorf, IASkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Inventory Management
- Data Entry
- Billing
- Customer Relations
- Clear oral/written communication
Timeline
Office Manager
Scott County Animal Hospital
11.2022 - Current
Veterinary Assistant
Scott County Animal Hospital
08.2015 - Current
Paraeducator, Special Education
North Scott School District
12.2008 - 08.2015
Food Service Worker
North Scott School District
08.2002 - 12.2008
Associate of Arts - Liberal Arts And Sciences
Scott Community College
Similar Profiles
Alan KesslerAlan Kessler
Laboratory Assistant at Scott County HospitalLaboratory Assistant at Scott County Hospital
Kalleigh CoxKalleigh Cox
Veterinary Nurse at Lincoln County Animal HospitalVeterinary Nurse at Lincoln County Animal Hospital
Angela JespersenAngela Jespersen
Customer Service Representative at Emergency Animal Hospital of Collin CountyCustomer Service Representative at Emergency Animal Hospital of Collin County