Coletta White
Richmond,IN
Summary
Adept at elevating customer experiences, I significantly enhanced loyalty at GE Healthcare by resolving complaints with empathy and efficiency. My background in quality assurance at Silgan Containers, combined with expert skills in active listening and data entry, showcases a proven track record of improving procedures and customer satisfaction.
Overview
2005
2005
years of professional experience
Work History
Customer Service Representative
GE Healthcare
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Inspector
Silgan Containers
07.2004 - 08.2004
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
Education
Yes -
Richmond Senior High School
Richmond06.1977
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Inspector
Silgan Containers
07.2004 - 08.2004
Customer Service Representative
GE Healthcare
Yes -
Richmond Senior High School
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