Colette Bell

Payroll Department

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone, email, or in-person to provide information.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

Managed a team of 150 lineman performing daily field tasks. Controlled the overhead power system from Boston, MA to New Haven, CT.

• Duties currently include, but not limited to Forecasting, scheduling and daily compliance of team of 90+ Representatives
• Monitoring accuracy, efficiency and output of call center and other teams in Operations department
• Included in previous roles at Care.com; researching, reviewing, aiding with backup care requests, responding to calls, email, voicemails, documenting and tracking customer interactions; reviewing contract terms, dates and utilization, training new employees on all systems
• Working with Salesforce, Outlook, BackOffice, CSR, Tableau, When2Work, Five9 and other database and online applications
• Word, Excel, One Drive, etc.
• Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
• Increased employee engagement through the development of recognition initiatives celebrating achievements and milestones.
• Managed large-scale projects with cross-functional teams, effectively meeting deadlines and staying within budget constraints.
• Improved workforce efficiency by implementing data-driven scheduling and workload balancing.
• Conducted regular performance evaluations, providing constructive feedback and career guidance to employees.
• Analyzed complex datasets to uncover actionable insights that informed strategic planning decisions for workforce management initiatives.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

Personal Network is a Backup Care Service of Reimbursement for finding personal care.

• TCU Bulletin and Assignment Clerk/ Chief Clerk New England Division∼ Advertised and awarded Transportation and Communications Union District IV Bids and Bulletins, maintained district IV lists and rosters, and have knowledge of labor agreements∼ Prepared and maintained necessary paperwork regarding train and engineering employees including employee files, discipline files, and transcribed investigations as well as daily payroll∼ Scheduled and tracked engineer and trainmen periodic and return to work physicals∼ Prepared all federal railroad administration reports concerning hours of service positions on the division.