Summary
Overview
Work History
Education
Skills
Timeline
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Colette Berwick

Camarillo,CA

Summary

Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.

Overview

17
17
years of professional experience

Work History

Office Manager

Ro-Wing Aviation
Camarillo, CA
04.2008 - 11.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Associate of Arts - Business

Glendale Community College
Glendale, CA
08-1982

Skills

  • Customer service
  • Problem solving
  • Data management
  • Office administration
  • Team collaboration
  • Conflict resolution

Timeline

Office Manager

Ro-Wing Aviation
04.2008 - 11.2024

Associate of Arts - Business

Glendale Community College

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