Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Colette Bettencourt

Colette Bettencourt

San Jose,CA

Summary

A forward-thinking management professional, I possess a profound understanding of market conditions and regional preferences. As a decisive and diligent leader, I excel in enacting proactive and insightful updates to policies and procedures. With over 15 years of progressive experience in Facilities Management, I am ready to utilize expertise to make a positive impact on business operations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Regional Manager of Soft Services

ESFM @ ByteDance
05.2024 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.

Unit Director

ESFM Onsite @ Google X
05.2019 - 05.2024
  • Strengthened client relationships, while improving communication
  • Awarded a first time 3-year contract
  • Brought projects in house for cost savings of up to 75%
  • Managed event support of all onsite events
  • Work with cross functional teams to deliver exceptional user experience
  • Enhanced vendor performance and efficiency, successfully renegotiating janitorial contract to achieve annual cost savings of over 20%
  • Managed all facilities related issues via Google in house ticketing system
  • Provided detailed data analysis to client.

Sr. Facilities Manager

Synopsys Inc.
03.2009 - 05.2019
  • Worked with third party vendors to develop sustainability program, which included a sustainability dashboard with live updates
  • Managed all vendors including contract negotiation
  • Managed all café and catering services for Sunnyvale and Mountain View campus
  • Worked with vendor, and project management team to open new café
  • Managed Operational and Capex budgets within 95%.

Skills

  • Directed vendor relationships to ensure high performance, negotiated contracts for cost efficiency, and implemented performance scorecards to track and improve vendor outcomes
  • Managed all subcontractor contracts, collaborating with procurement to secure optimal terms and value
  • Designed project management templates, tracked milestones and deliverables, and ensured projects were completed on time and within budget
  • Oversaw $20M capital and $12M vendor budgets, maintaining a variance of 2-3% from the target
  • Led LEED certification efforts, implemented waste reduction programs, and partnered with sustainability consultants to enhance green practices
  • Strengthened client relations through enhanced communication, securing long-term contracts and improving satisfaction
  • Led, coached, and managed teams effectively, promoting internal growth and optimizing performance
  • Supervised daily operations across multiple sites, ensuring adherence to KPIs and standard operating procedures

Certification

IFMA SFP, FMP

Timeline

Regional Manager of Soft Services

ESFM @ ByteDance
05.2024 - Current

Unit Director

ESFM Onsite @ Google X
05.2019 - 05.2024

Sr. Facilities Manager

Synopsys Inc.
03.2009 - 05.2019

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Colette Bettencourt