Colette Campbell
Port Saint Lucie,FL
Summary
An Highly Motivated, result-oriented and experience person who is eager to bring my Skilled in staff supervision, workflow optimization, and cross-functional collaboration, with a strong focus on meeting deadlines and exceeding performance goals. Recognized for fostering a positive team culture, mentoring staff, and implementing process improvements that enhance efficiency and service quality. Adept at balancing strategic oversight with hands-on support to ensure seamless operations and exceptional client satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Access Coordinator
Cleveland Clinic Florida
Port St Lucie, FL
03.2025 - Current
- Greet patients and visitors promptly, ensuring a professional and compassionate first point of contact.
- Collect and verify personal, demographic, and insurance information accurately.
- Input patient information into hospital's electronic medical record database.
- Obtain required signatures for consent forms and HIPAA privacy notices.
- Ensure all necessary documentation is complete, and properly scanned or filed.
- Uphold confidentiality of patient information while adhering to HIPAA and hospital regulations.
- Prioritize registration for critical or emergency cases in accordance with triage guidelines.
- Verify insurance coverage and obtain necessary pre-authorizations.
- Explain financial policies, collect copays or deposits, and process payments.
Administrative Assistant Team Lead
Treasure Coast Hospice
Port ST Lucie, FL
10.2019 - 03.2023
- Supervise and coordinate interdisciplinary hospice care team consisting of nurses, social workers, chaplains, and aides.
- Assign caseloads, manage schedules, and ensure staff coverage for patient needs.
- Provide coaching, mentorship, and performance evaluations for team members.
- Perform chart reviews, audits, and team meetings to ensure adherence to hospice policies.
- Serve as a point of contact for patients and families, addressing concerns with compassion and professionalism.
- Maintain accurate records, documentation, and reports for internal use and regulatory inspections.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Administrative Assistant
Tiffany Hall Nursing & Rehabilitation
Port St Lucie, FL
01.2017 - 10.2019
- Managed office correspondence and scheduled appointments for executives.
- Leveraged software tools to create reports and presentations for management review.
- Fostered communication between departments to streamline project workflows.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Oversee billing operations and manage Medicare and Medicaid processing.
Education
Associate in Business - Business Education
Colburn Collage
Jamaica Wi02-2001
High School Diploma -
Savanna La Mar Comprehensive High School
Jamaica Wi06-1999
Skills
- Microsoft Excel
- Data entry
- Document management
- Scheduling coordination
- Compliance auditing
- Prioritization and multitasking
- Excellent Oral and written communication skills
Personal Information
- I enjoy traveling, interacting and meeting people. reading and learning about other cultures, i also enjoy setting Goals yearly and achieving them.
References
Kelly Morcombe
Clinica Team Manager Treasure Coast Hospice 772-233-8925
Aubernette Watler Social Woeker-772-971-7088
Timeline
Patient Access Coordinator
Cleveland Clinic Florida
03.2025 - Current
Administrative Assistant Team Lead
Treasure Coast Hospice
10.2019 - 03.2023
Administrative Assistant
Tiffany Hall Nursing & Rehabilitation
01.2017 - 10.2019
Associate in Business - Business Education
Colburn Collage
High School Diploma -
Savanna La Mar Comprehensive High School