Colette Harmon
Brooklyn,NY
Summary
I am currently re-locating from Orange County to Brooklyn to pursue creative endeavors more seriously.
I would love to work in a field that involves writing, whether for a newspaper, journal, or publishing house. I'm also drawn to technical writing and brand strategy. I'm especially drawn to creative and cultural outlets such as Interview Magazine and i-D Magazine, where fashion, art, and culture thrive. I am deeply inspired by The Marginalian, for its thoughtful exploration of science, philosophy, and literary criticism. Additionally, I am personally fascinated by psychology, religion, and yoga. This is what drew me to working at Yoga + Pilates Studio in Laguna Beach. I view bodily function and health as foundational—integral to every other aspect of life.
I have worked in many restaurants and cafes, which have brought me immeasurable skills on working with other people, and being intuitive with customer relations. Ultimately, my dream job would be writing for film or television—crafting scripts that reach broad audiences.
Living in Barcelona for five months and having the opportunity to teach English, broadened my horizons to the benefit of cross-cultural engagement, and showed me the largely universal experience of the need for relevant communal engagement and literature. A role that allows me to travel and write would be the perfect combination of creativity, adventure, and professional fulfillment.
Overview
4
4
years of professional experience
Work History
Client Service Representative
LiveMetta Yoga + Pilates
03.2025 - 09.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes for around 80 clients every day.
- Coordinated scheduling for teachers and ensured optimal daily workflow in the studio.
- Responded to 30 emails and calls a day regarding student needs, as well as studio reservations for community or private events.
- Handled front-of-house complaints, as well as membership changes and upsells. On average at around 1-3 upsells a shift.
Server
Penjuin Cafe
07.2024 - 09.2025
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery. Fostered professional engagement with staff of various native languages and backrounds.
- Cultivated warm relationships with regular customers. Marketed to both local multi-generational customers, as well as one-time tourists.
- Worked with POS system to place orders, manage bills, and handle complimentary items. Worked with new owner for strategizing Toast efficacy and increasing average bill and tip percentage.
Lead Barista
Lost Bean Cafe
07.2024 - 03.2025
- Supervised daily operations ensuring quality beverage preparation and customer service standards.
- Trained and mentored new baristas on equipment use and beverage crafting techniques.
- Developed and implemented workflow improvements to enhance efficiency during peak hours.
- Managed inventory control, including ordering supplies and minimizing waste.
English Language Teacher
University of Barcelona
09.2023 - 12.2023
- Taught two C1-level English classes at the University of Barcelona.
- Created an engaging space for students of varied ages and backgrounds.
- Outlined weekly lesson plans in line with course requirements.
- Fostered meaningful connections between students both inside and outside of the classroom
Creative Marketing
Freelance
06.2022 - 08.2023
- Worked with a local artist, Diana Garreau in Laguna Beach.
- Marketing wide array of products including wallpaper, home decor, jewelry, and textile design.
- Coordinated photoshoots and digital marketing, particularly through Instagram. Focusing on local residents of Laguna Beach knowing about sales, events, or "Art Walk" participation.
- Increased online website engagement by 30%.
Server
Zeytoon
02.2023 - 07.2023
- High dining experience primarily focused on birthdays, familial celebrations, graduations, etc.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Required vast knowledge on dietary restrictions as well as cultural specifications necessary for Middle Eastern restaurant.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Front Desk Administrative Assistant
UCSB, Santa Barbara
07.2021 - 06.2023
- Company Overview: Housing, Dining, and Auxiliary Enterprises Department as well as Assistant to VP of University of California, Santa Barbara, Willie Brown.
- Organized resources for hundreds of students and parents during a housing crisis.
- Responded promptly to inquiries via phone and email, particularly from students regarding any and all housing requests such as (but not limited to): cleaning requirements, roommate change requests, deadline information, and crisis management.
- Utilized organizational tools such as Google Docs, Google Calendar, Email, etc.
Education
Bachelor of Arts - English
University of California, Santa Barbara
Santa Barbara, California06.2024
High School Diploma -
Torrey Pines High School
San Diego, California06.2020
Skills
- Fast learner in high stress environments
- Strong writer, published in local zines
- Comfortable communicator with staff and clients
- Strong leadership skills
- Years of customer service experience
- Basic accounting
- Proficient in various HRIS systems such as Toast
- Front office management
- Fostering strong relationships with customers
- Skilled at Microsoft suites, Windows, and Google Workspace
- Google Docs, Sheets, and digital organization fluency
- Teaching abilities, specifically in the English Language
Accomplishments
Only Student UCSB 2024 graduating class to have a Specialization in Literature and the Culture of Information. This specialization focuses on the way the digital landscape is continually changing the way we learn, read, and write.
LANGUAGES
Spanish- Intermediate
Timeline
Client Service Representative
LiveMetta Yoga + Pilates
03.2025 - 09.2025
Server
Penjuin Cafe
07.2024 - 09.2025
Lead Barista
Lost Bean Cafe
07.2024 - 03.2025
English Language Teacher
University of Barcelona
09.2023 - 12.2023
Server
Zeytoon
02.2023 - 07.2023
Creative Marketing
Freelance
06.2022 - 08.2023
Front Desk Administrative Assistant
UCSB, Santa Barbara
07.2021 - 06.2023
Bachelor of Arts - English
University of California, Santa Barbara
High School Diploma -
Torrey Pines High School
Awards
Dean's List at UCSB, Graduated with Honors
Accepted into NYU's Steinhardt Masters Program