Colette Lanza

• Implementing new business practices to streamline multi-software applications and articulate patient records.
• Maintaining detailed and organized records of patient procedures.
• Training and supervising employees on best business practices and assisting in the hiring process to uphold company standards.
• Coordinating communications between the aesthetic and medical sectors to ensure smooth processing.
• Assisting and administering high-end aesthetic and mental health treatments, including TMS to manage physical and mental well-being.
• Optimizing the scheduling process to ensure efficient use of time and resources to enhance productivity.
• Managing EFT failures for patient memberships and ensuring all active memberships be up-to-date.
• Aiding in a promotional event to market services, memberships, and increase patient engagement and relationships.

• Achieved over $3,000 of product sales during Q1 2024.
• Generated higher ticket values, resulting in 83% of clients upgrading to premium services ending Q3 2024.
• Implemented customer acquisition by leveraging client referrals to expand the customer base.
• Created specialized treatment plans paired with exclusive expertise to cultivate client retention and loyalty.
• Maintained detailed records to adjust treatments and facilitate results safely and effectively.
• Catered to the individual needs of clients while simultaneously exceeding company and personal goals.

Franklin Lakes, NJ

11/22 - 12/23

• Retained 38% personal request bookings and upgraded 65% of services.
• Demonstrated expertise of product knowledge paired with targeted treatments to drive sales, increase results and satisfaction.

• Earned promotion to Supervisor within 18 months of employment.
• Trained employees on sales tactics, CRM software, service and product knowledge.
• Achieved over $11,700 in gift card sales in Q4 2022.
• Successfully enrolled an estimated 100 clients in 2022.
• Delegated tasks to employees, created schedules and evaluations all which encouraged organization and efficiency.
• Managed discrepancies with client accounts through problem solving and de-escalation capabilities.
• Cultivated team bonding through exercises, organized events and friendly competitions which resulted in higher productivity levels.