Summary
Overview
Work History
Education
Skills
Acccomplishments
Timeline
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Colette Lippert

West Chester,OH

Summary

Results-driven collections professional with a strong background in customer service, negotiation, and account management. Skilled in conflict resolution, compliance, and team collaboration, with a proven record of meeting targets and resolving complex issues. Seeking to apply analytical and investigative abilities in a fraud investigation role.

Overview

6
6
years of professional experience

Work History

Frontline Collections Agent

Synchrony Bank
07.2024 - Current
  • Exceeded monthly collections targets by analyzing account histories, identifying high-risk accounts, and applying effective resolution strategies
  • Maintained a 95% customer satisfaction rating by initiating the investigation for potential fraudulent charges, resolving account discrepancies, and ensuring compliance with regulations.
  • Completed ongoing training in compliance and account management, enhancing knowledge of financial practices, risk indicators, and investigative techniques
  • Investigated accounts for unusual payment patterns and escalated suspicious activity, contributing to early identification of potential fraud and risk mitigation.

Juvenile Correction Officer

Hamilton County Auditor
01.2024 - 04.2024
  • Supervised and managed up to twelve individuals, ensuring safety while fostering a structured and positive environment.
  • Utilized strong communication and conflict resolution skills to de-escalate incidents and maintain order under pressure.
  • Maintained detailed, accurate records to track behavior and progress, demonstrating attention to detail and organizational skills.

Lead Instructor

AR Workshop
10.2019 - 12.2024
  • Customized workshops to meet the unique needs of up to 50 participants, ensuring a positive and engaging experience.
  • Clearly explained techniques and guided groups through each step, supporting participants’ success.
  • Designed precise custom stencils using Adobe software to enhance project quality and efficiency.

Education

Bachelor of Science - Criminal Justice

Xavier University
05-2024

Skills

  • Fair debt practices
  • Delinquent account management
  • Investigative research
  • Conflict resolution
  • Relationship building
  • Superior organizational skills
  • Reliability
  • Evidence organization
  • Up-selling strategies
  • Problem-solving skills
  • Adaptability and flexibility
  • Teamwork skills

Acccomplishments

  • G.E.A.R. 2025 graduate
  • Employee of the Month - December 2024
  • Collections PAL for new hire class - July 2025

Timeline

Frontline Collections Agent

Synchrony Bank
07.2024 - Current

Juvenile Correction Officer

Hamilton County Auditor
01.2024 - 04.2024

Lead Instructor

AR Workshop
10.2019 - 12.2024

Bachelor of Science - Criminal Justice

Xavier University

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