Colexia Robertson
Baton Rouge,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Social Service Analyst
Department Of Children And Family Services
02.2023 - Current
- Interviews clients/applicants to obtain information, assess employment and educational history, workabilities, and training interests in order to determine the support services needed.
- Developed and maintained relationships with community organizations and agencies..
- Provided support to social service clients in navigating available resources.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Eligibility Representative
Express Scripts
10.2022 - 02.2023
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
Medical Review Officer Assistant
Prime Occupational Medicine
10.2020 - 02.2022
- Consulted with outside professionals and specialists about tests and testing results.
- Documented and verified patient information using laboratory information system.
- Report negative drug test results after MRO verification of the report.
- Assist the Medical Review Officer in preparing for the donor interview
Account Advisor
Blue Cross And Blue Shield Of Louisiana
02.2017 - 10.2020
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assisted customers with completing insurance documents to avoid missed information.
- Advised customers on required information for claim submissions to progress applications.
- Generated, posted and attached information to claim files.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Patient Care Technician
Fresenius Dialysis Center
08.2015 - 01.2017
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Safely transported, transferred and positioned patients on chairs for treatment.
Education
High School Diploma -
Baker High School
Baker, LA05.2011
Skills
- Attention to Detail
- Multitasking
- Data Entry
- Payment Processing
- Microsoft Office Suite
- Time Management
- Interpersonal Communication
- Computer Proficiency
Timeline
Social Service Analyst
Department Of Children And Family Services
02.2023 - Current
Eligibility Representative
Express Scripts
10.2022 - 02.2023
Medical Review Officer Assistant
Prime Occupational Medicine
10.2020 - 02.2022
Account Advisor
Blue Cross And Blue Shield Of Louisiana
02.2017 - 10.2020
Patient Care Technician
Fresenius Dialysis Center
08.2015 - 01.2017
High School Diploma -
Baker High School
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