Coley Jackson
Harrisonburg,VA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in food/service setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Hostess
Chuy's Tex-Mex Restaurant
05.2022 - 01.2023
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Opened and closed seating sections according to volume of guests.
- Answered customer questions about hours, seating, and menu information.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided patrons with estimated waiting times during peak service hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Library Page
North Regional Library
02.2020 - 07.2021
- Answered questions from patrons and helped to find desired materials.
- Collected fees, fines and donations for balanced library finances.
- Located library materials, resources and technologies to fulfill patron requests.
- Monitored library environments to maintain safe, hazard-free settings.
- Answered patron questions in-person or by phone regarding library services and resources.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Gained strong understanding of various methods for cataloging books and other materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
Education
Bachelor of Science - Psychology
James Madison University
Harrisonburg, VA05.2025
Skills
- Phone Inquiries
- Dining Reservations
- Seating Assignment Preparation
- Guest Flow
- Table Bussing
- To-Go Order Preparation
- Dining Customer Service
- Guest Relations
Timeline
Hostess
Chuy's Tex-Mex Restaurant
05.2022 - 01.2023
Library Page
North Regional Library
02.2020 - 07.2021
Bachelor of Science - Psychology
James Madison University
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