Colin Braband
WESLEY CHAPEL,FL
Summary
Customer Service Specialist with a strong foundation in de-escalation and troubleshooting, complemented by extensive experience in computer building and software support. Proven ability to enhance client satisfaction through effective problem-solving strategies while pursuing a CompTIA Security+ certification. Committed to furthering knowledge in cybersecurity, and contributing to team success within the field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Starbucks
Wesley Chapel, FL
08.2023 - Current
- Led shifts to improve staff capabilities and customer engagement.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Assisted in the development and implementation of new operational procedures.
- Scheduled staff shifts, considering peak times and individual availability.
Server
Cracker Barrell
Wesley Chapel, FL
10.2020 - 07.2023
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Focused on positively influencing customer interactions.
Education
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL05-2019
CompTIA Security+ - Cyber Security
Dion Training LLC
Skills
- Employee training
- Customer service
- Staff scheduling
- Operational procedures
- Performance evaluation
- Conflict resolution
- Cash handling
- Problem solving
- Team supervision
- Technology Proficiency
Certification
- CompTIA Security+
- 6-20 All-Lines Adjuster License Certification
Timeline
Shift Leader
Starbucks
08.2023 - Current
Server
Cracker Barrell
10.2020 - 07.2023
High School Diploma -
Wesley Chapel High School
CompTIA Security+ - Cyber Security
Dion Training LLC
Similar Profiles
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Hanna Valencia MartinezHanna Valencia Martinez
Barista and Cashier at StarbucksBarista and Cashier at Starbucks
Catalina RochaCatalina Rocha
Sales Agent/Customer Service at Open Access InsuranceSales Agent/Customer Service at Open Access Insurance