Colin Carroll
University City,MO
Summary
Dynamic leader with proven expertise in staff management and customer relations honed at Club Carwash. Skilled in staff training and development, and adept at implementing effective sales strategies to drive growth. Achieved consistent sales growth by fostering team motivation and leveraging product and service knowledge. Excelled in maintaining high customer satisfaction and loyalty through strategic problem-solving and team coaching.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Club Carwash
Richmond Heights, MO
09.2022 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Cart Attendant
Home Depot
Saint Louis, MI
08.2021 - 06.2022
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
Front Line Crew Member
Chipotle
Richmond Heights, MO
05.2020 - 03.2021
- Managed inventory levels to minimize waste while ensuring adequate supplies for daily operations.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to provide exceptional service and resolve any customer issues promptly.
- Assisted in the preparation of fresh menu items, adhering to strict food safety guidelines.
Education
Eureka High School
Eureka, MOSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Sales Strategies
- Employee Scheduling
- Staff Management
Timeline
Assistant Manager
Club Carwash
09.2022 - 10.2024
Cart Attendant
Home Depot
08.2021 - 06.2022
Front Line Crew Member
Chipotle
05.2020 - 03.2021
Eureka High School