Robert Rowe
Georgetown,TX
Summary
Dynamic Assistant Manager at The UPS Store Inc. with a proven track record in enhancing customer satisfaction and team performance. Skilled in inventory management and conflict resolution, I successfully implemented strategies that improved operational efficiency and fostered a positive customer experience. Committed to excellence in retail operations and team leadership.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
The UPS Store Inc.
Georgetown, TX
10.2004 - Current
- Assisted in managing daily store operations and ensuring exceptional customer service.
- Trained and supervised team members to enhance productivity and team performance.
- Developed effective communication strategies to improve customer interactions and satisfaction.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Arts - History
Saint Edwards University
Austin, TX12.2014
Skills
Customer service
- Money handling
- Problem-solving
- Time management
- Customer relations
- Retail operations
Money handling
Team leadership
Decision-making
Problem-solving
Customer relations
Goal setting
Staff management
Workload management
Conflict resolution
Retail operations
Retail operations management
Strategic thinking
Verbal and written communication
Inventory management
Microsoft office expertise
Customer relationship management
Professional and courteous
Certification
Notary Public of Texas
Timeline
Assistant Manager
The UPS Store Inc.
10.2004 - Current
Bachelor of Arts - History
Saint Edwards University