Colin Harbaugh
Olathe,KS
Summary
Dynamic Shift Manager at Main Event Entertainment with a proven track record in enhancing guest satisfaction and driving sales initiatives. Skilled in management and customer service, I effectively optimized team performance and event operations, resulting in improved productivity and revenue growth. Committed to excellence in service delivery and team development.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Manager
Main Event Entertainment
Olathe, KS
07.2025 - Current
- Supervised day-to-day tasks to support guest satisfaction and efficient service execution.
- Organized team schedules to maximize workforce distribution during busy periods and boost productivity.
- Collaborated with multiple departments to ensure smooth event operations and adherence to company guidelines.
- Educated new hires on company protocols and job duties for seamless team integration.
- Supported various store roles and frequently assisted front-line staff.
- Worked with colleagues to elevate customer service and manage storefront activities.
- Scheduled employees effectively for peak hours to maintain smooth operations.
- Followed company guidelines and compliance standards for area cleanliness and operations.
- Provided ongoing guidance to team members to achieve consistent performance improvements.
- Motivated staff to consistently meet individual and team sales targets, boosting revenue.
- Managed team schedules, optimizing workforce allocation during peak hours to enhance productivity.
Guest Services Specialist
Main Event Entertainment
Olathe, KS
07.2022 - 07.2025
- Delivered exceptional customer service, enhancing guest experiences and satisfaction levels.
- Managed guest inquiries and resolved issues promptly to ensure seamless operations.
- Trained new staff on service protocols and company standards to maintain consistency.
- Assisted in executing promotional events, driving engagement and improving attendance rates.
- Utilized point-of-sale systems for accurate transaction processing and cash handling.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Applied Science - Business Administration
Johnson County Community College
Overland Park, KS12.2027
High School Diploma -
Olathe Northwest Highschool
Olathe, KS05.2023
Skills
Management
Customer Service
Event Management
Coordinating Lead
Cash Management
Food Service
Sales Initiatives
Accomplishments
- Managing a team of 12+ employees, including managing their schedules, scheduling conflicts. Creating daily, weekly, and seasonal sales incentives.
- Formed a positive work environment through effectively helping with direct training and mentoring new hires.
- Consistently capable of performing Operations Managers (position above me) duties and tasks.
Certification
New Center Opener - Since 2024
A seasoned employee selected to
launch new Main Event Centers
across America and lead newly
hired team member
Timeline
Shift Manager
Main Event Entertainment
07.2025 - Current
Guest Services Specialist
Main Event Entertainment
07.2022 - 07.2025
Associate of Applied Science - Business Administration
Johnson County Community College
High School Diploma -
Olathe Northwest Highschool