Colin Heise
Delaware,Ohio
Summary
Guest Service Representative providing warm guest support to 100+ guests per shift, accurate information, and calm issue resolution in a high-traffic entertainment setting. Handles 20+ incoming calls per week, responds to inquiries, and de-escalates 8+ guest complaints per week while protecting guest satisfaction and visit flow. Brings reliable computer skills and a steady service style that keeps each interaction clear and professional.
Overview
1
1
year of professional experience
Work History
GUEST SERVICE REPRESENTATIVE
Topgolf
Delaware, Ohio
04.2025 - 08.2026
- Resolve 80% of guest concerns through prompt follow-up while supporting accurate information at the desk and by phone.
- Handle 50-100+ guest interactions per shift while maintaining a friendly, professional front desk presence.
- Greet and welcome guests in a warm, friendly manner to create a positive first impression.
- Answer incoming calls promptly and courteously, providing accurate Topgolf information to callers.
- Use problem-solving skills to calm difficult situations and support dissatisfied customers with practical solutions.
- Adhere to company standards for guest satisfaction while supporting an enjoyable experience for all visitors.
- Apply computer skills to support front desk operations and provide accurate information across guest interactions.
Education
Bachelor's - Finance
University of Cincinnati
Cincinnati, OH05-2030
Skills
- Customer service
- Computer skills
- Phone etiquette
- Conflict resolution
- Guest relations
- Cash handling
- Point of sale systems
- Front desk operations
- Order processing
- Policy adherence
Personal Information
Title: Entrepreneur
Timeline
GUEST SERVICE REPRESENTATIVE
Topgolf
04.2025 - 08.2026
Bachelor's - Finance
University of Cincinnati