Summary
Overview
Work History
Education
Skills
Timeline
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Colin Mack

Atlanta,GA

Summary

Well rounded Telecommunications specialist coordinating phone and voicemail messages to clients. Provide essential support and expertise with regards to various communication systems. Focused on maintaining accurate inventory of supplies and components while performing routine system inspections repairs and installations.

Overview

9
9
years of professional experience

Work History

Store Manager

Twisted Vapes
01.2019 - Current


  • Develop strategies to improve customer service, drive sales, and increase profitability.
  • Create and maintain employee scheduling to keep the store adequately staffed.
  • Ensure availability of merchandise and services by approving contract accounts and maintaining inventories. Troubleshooting POS (point of sale) systems via fault isolation whenever problems arose with accepting or processing digital payments .
  • Provided excellent customer service to all clients.

Dental Technician

New Image Dental Lab
03.2018 - 01.2019


  • Process and fill orders for dental appliances using digital imaging software, technology and 3D printers.
  • Utilize acute dexterity and attention to detail to hand craft custom orders. Use common computer-aided design (CAD) and computer-aided manufacturing (CAM) software.
  • Follow standard operating procedures (SOPs), prescriptions, and dental impressions.
  • Collaborates with dentists, orthodontists, and other dental lab technicians.
  • Adheres to lab processes and procedures and industry standards.

Physical Therapy Intern

Benchmark Physical Therapy
08.2017 - 04.2018


  • Completed competitive internship at fast paced outpatient rehabilitation center.
  • Performed therapy interventions utilizing standard physical therapy techniques and skills.
  • Assisted on site Clinical Director in maintaining a highly organized clinic, improving flow of patient care.
  • Cleaned department equipment and performed a variety of admin duties to ensure clinical order and sanitary conditions.
  • Assisted with specific physical therapy programs for patients designed by the therapist under guidance and supervision of the Clinical Director.

Loss Prevention Specialist

B&G Security
08.2014 - 05.2017


  • Mitigated theft by monitoring for potential threats and maintaining a safe and secure environment for High End Retail clients including Louis Vuitton, and Versace.
  • Implemented company policies to meet MOS (Minimizing Operational Shortage) goals.
  • Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points.
  • Deterred loss and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
  • Maintained updated training and certifications as required by the company.

Education

Bachelor of Science - Liberal Studies

Clayton State University
Morrow, GA
12.2017

Bachelor of Science - Biology

Morehouse College
Atlanta, GA
12.2017

Skills

  • Team Leadership
  • Customer Service
  • Excellent verbal and written communication
  • Risk Management
  • Deductive Reasoning
  • Time Management
  • Issue Prioritization
  • Research Analysis
  • Critical Thinking

Timeline

Store Manager

Twisted Vapes
01.2019 - Current

Dental Technician

New Image Dental Lab
03.2018 - 01.2019

Physical Therapy Intern

Benchmark Physical Therapy
08.2017 - 04.2018

Loss Prevention Specialist

B&G Security
08.2014 - 05.2017

Bachelor of Science - Liberal Studies

Clayton State University

Bachelor of Science - Biology

Morehouse College

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Colin Mack