Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Colin Parsons

Medina

Summary

Results-driven Economics graduate from Kent State University with proven leadership in operations, recruiting, supply chain management, and customer service. As a Shift Manager at the highest-performing Arby’s in Greater Cleveland, led hiring, training, and operational efficiency initiatives to drive peak team performance. Previously gained hands-on supply chain experience as an intern at Fastenal, where I supported quoting, order processing, fulfillment, and customer relationship management. Skilled in team leadership, inventory control, and conflict resolution, with a strong ability to streamline processes and enhance productivity. Seeking opportunities to apply analytical, logistical, and leadership expertise in a dynamic, service-focused environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

Arby's
03.2023 - Current
  • Supervised and managed up to 7 team members per shift, ensuring efficient operations and achievement of daily goals.
  • Assembled weekly labor schedules, optimizing the completion of tasks while meeting labor hour goals.
  • Motivated team members to excel in their work, contributing towards recognition as the district's fastest Arby's drive-thru for 16 consecutive periods.
  • Maintained positive relationships with team members and corporate leadership to promote a healthy work environment.
  • Led hiring and training programs to develop new employees, maintaining high standards for store performance.
  • Managed daily inventory levels, achieving the target variance on our product.

Supply Chain Associate

Fastenal
01.2025 - 05.2025
  • Manage inventory logistics, optimizing supply chain efficiency and reducing delays.
  • Coordinate with vendors and clients, ensuring timely delivery and maintaining strong relationships.
  • Analyze supply chain data to identify areas for improvement, leading to measurable cost reductions.
  • Work alongside account specialists to manage customer accounts.
  • Aid warehouse team in preparing and verifying customer allocations to achieve complete accuracy on deliveries.
  • Visiting customers regularly to create in person relationships, so that a sustainable, long term relationship can be formed.

Team Member

Arby's
11.2019 - 03.2023
  • Assisted customers, maintained cleanliness, and ensured product quality.
  • Improved customer satisfaction through efficient service and teamwork.
  • Managed cash transactions accurately and resolved customer inquiries promptly.
  • Collaborated with team to streamline operations and reduce wait times.
  • Provided friendly interactions, fostering good relations with customers.

Recruiting Intern

Kent State Football
02.2022 - 10.2022
  • Lead social media outreach tasks, improved recruit-university relations.
  • Managed online relations with up to twenty different athletes.
  • Aided the execution of team practices and events.
  • Analyzed player performance data to support informed recruitment decisions. Developed comprehensive reports on potential recruits.
  • Coordinated campus visits for prospective athletes, fostering positive relationships. Assisted in organizing recruitment events, showcasing program strengths to potential recruits.

Education

BBA - Economics

Kent State University
Kent, OH
05.2025

Skills

  • Team Leadership

  • Inventory Management

  • Training Development

  • Customer Service

  • Operational Efficiency

  • Goal Oriented

  • Client Relations

  • Data Analysis

  • Cash handling

  • Verbal and written communication

Accomplishments

  • Played a key role in winning the "Speed of Service" award for 2023, recognizing top performance in speed of service across all Arby's locations in the greater Cleveland area.
  • Helped manage operations during a period when the store ranked #1 in the area for 16 consecutive periods, demonstrating continuous excellence in performance, customer service, and operational efficiency.

Certification

  • ServSafe certified through 2028

Timeline

Supply Chain Associate

Fastenal
01.2025 - 05.2025

Shift Manager

Arby's
03.2023 - Current

Recruiting Intern

Kent State Football
02.2022 - 10.2022

Team Member

Arby's
11.2019 - 03.2023

BBA - Economics

Kent State University

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