Colin Seeds
Spokane,WA
Summary
Detail-oriented Service Writer with extensive equipment knowledge and a commitment to customer satisfaction. Experience in researching parts, preparing accurate invoices and estimates, and coordinating service requirements. Strong communication skills enhance interactions with customers and technicians, promoting timely issue resolution and organized workflows.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Service Writer
Norlift Inc
Spokane, Washington
08.2022 - 07.2026
- Coordinated service appointments and managed customer inquiries effectively.
- Prepared detailed service quotes and estimates for repairs and maintenance.
- Conferred with customers to understand service needs and write up accurate orders.
- Assisted customers in understanding service options and warranties offered.
- Collaborated with technicians to ensure timely completion of service tasks.
- Documented service requests and tracked progress in management software.
- Maintained accurate records of customer interactions and service histories.
Service Technician
Western Systems & Fabrication
Spokane, WA
10.2014 - 08.2022
- Diagnosed issues in mechanical systems and implemented effective solutions.
- Installed and repaired equipment and systems for various client projects.
- Conducted routine maintenance on machinery to ensure optimal functionality.
- Performed onsite repair of equipment at customer locations.
- Provided technical support to clients, addressing inquiries and resolving concerns.
Sales Service Representative
Les Schwab Tires
Spokane, WA
07.2011 - 10.2014
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Assisted customers with tire selection and installation recommendations.
- Performed regular maintenance and repairs on wheel vehicles, such as oil changes, brake repair and tire rotation.
Machinist Mate 2nd Class
US Navy
Bremerton, Washington
06.2006 - 07.2011
- Trained junior personnel on machinery operation and safety protocols effectively.
- Monitored machine operation to detect any malfunctions or deviations from expected performance.
- Observed operating machines or equipment to diagnose machine malfunctions and determine the need for adjustments or repairs.
- Conducted repairs on hydraulic and pneumatic systems to ensure operational readiness.
Education
High School Diploma -
Woodburn High School
Woodburn, OR06-2004
Some College (No Degree) - Agriculture
Linn-Benton Community College
Albany, ORSkills
- Service scheduling
- Repair estimation
- Service order management
- Technical documentation
- Mechanical troubleshooting
- Vehicle inspection
- Parts ordering
- Customer support
- Invoice filing
- Effective communication
Certification
- Universal EPA Refrigeration Certification
- Forklift Operator
Timeline
Service Writer
Norlift Inc
08.2022 - 07.2026
Service Technician
Western Systems & Fabrication
10.2014 - 08.2022
Sales Service Representative
Les Schwab Tires
07.2011 - 10.2014
Machinist Mate 2nd Class
US Navy
06.2006 - 07.2011
High School Diploma -
Woodburn High School
Some College (No Degree) - Agriculture
Linn-Benton Community College