Colin Staffeldt
Bensenville,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Sales Associate
Walmart
Addison, IL
09.2013 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Built and maintained relationships with peers and upper management to drive team success.
Help Desk Technician Tier 1 Contract
Mechdyne
Chicago, IL
03.2024 - 03.2024
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Responded promptly to customer inquiries via phone or email.
- Provided end-user training when needed.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Served as first point of contact for incoming technical service calls and emails.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Identified user needs and provided appropriate solutions within established service levels.
- Resolved record-breaking backlog of support tickets following major system malfunction.
Education
Cyber Security And Information Technology
Wilmington University
New Castle, DE12-2023
Skills
- Issue Resolution
- Technical Documentation
- Incident Management
- Help Desk Software
- ServiceNow
- Citrix
- GoTo
- Microsoft Teams
- User Training
- Remote Support
- Technical Support
- Customer Service
- User Support
- Microsoft Outlook
- Call Center Operations
- Complaint resolution
Timeline
Help Desk Technician Tier 1 Contract
Mechdyne
03.2024 - 03.2024
Sales Associate
Walmart
09.2013 - Current
Cyber Security And Information Technology
Wilmington University
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