Summary
Overview
Work History
Education
Skills
Timeline
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Colin Walsh

Scranton,PA

Summary

Customer-focused and driven professional with a proven ability to quickly adapt to changing environments and deliver exceptional service. Skilled at building rapport, resolving issues efficiently, and maintaining a positive customer experience. Highly motivated self-starter with strong problem-solving skills and a commitment to continuous improvement and team success.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Pennsylvania Liquor Control Board
Scranton, PA
08.2022 - Current
  • Lead and coordinate store improvement projects, including product resets, seasonal promotions, and inventory optimization initiatives, resulting in increased operational efficiency and an improved customer experience.
  • Complete in-depth product training and attended brand-led classes on wine, spirits, and craft beverages to enhance expertise and deliver informed, personalized recommendations to customers.
  • Manage the end-to-end opening of new store locations, including site setup, inventory procurement, staff training, and launch promotions, ensuring smooth operations and successful market entry.
  • Coordinate employee scheduling and served as the primary liaison between the store and corporate office, facilitating clear communication to ensure alignment on operations and policies.
  • Efficiently unload trucks carrying loads exceeding 70 pounds, ensuring timely and safe inventory handling.

Assistant Baseball Coach

Diocese Of Scranton
Scranton, PA
01.2021 - Current
  • Developed practice plans to enhance player skills and team strategy.
  • Assisted head coach in game preparation and player evaluations.
  • Coordinated training sessions focusing on specific techniques and drills.
  • Mentored players on sportsmanship, teamwork, and personal development.

General Manager

Ski Corner The
Dickson City, PA
11.2016 - 03.2022
  • Oversaw daily operations related to junior sales associates, merchandise presentation, sales performance, and inventory management to ensure optimal stock levels, maximize revenue, and maintain a high-quality customer experience.
  • Developed and sustained high-impact partnerships with ski shops, resorts, and national retail chains, significantly enhancing brand visibility, accelerating sell-through performance, and driving sustained market growth.
  • Earned industry-recognized certifications in ski equipment fitting, tuning/repairs, and technical product knowledge—including Masterfit University and multiple brand-specific installation and repair programs—strengthening subject-matter expertise and elevating customer confidence in gear recommendations.

Education

High School Diploma -

Holy Cross High School
Dunmore, PA
06-2019

Skills

  • Customer service
  • Communication skills
  • Time management
  • Conflict resolution
  • Basic knowledge of hand and power tools
  • Multitasking Abilities
  • Quick adaptability
  • Troubleshooting complex cellular systems

Timeline

Assistant Manager

Pennsylvania Liquor Control Board
08.2022 - Current

Assistant Baseball Coach

Diocese Of Scranton
01.2021 - Current

General Manager

Ski Corner The
11.2016 - 03.2022

High School Diploma -

Holy Cross High School

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