Colin Washington
San Francisco,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
11
11
years of professional experience
Work History
Shift Lead Manager
Philz Coffee
11.2017 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Crew Member
Chipotle Restaurant
05.2013 - 10.2017
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
Criminal Justice
University of Central Missouri
Warrensburg, MOSkills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Punctual and Reliable
- Training and mentoring
- Decision-Making
- Schedule Management
- Problem-Solving
- Team Collaboration and Leadership
Timeline
Shift Lead Manager
Philz Coffee
11.2017 - Current
Crew Member
Chipotle Restaurant
05.2013 - 10.2017
Criminal Justice
University of Central Missouri
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