Colin Welna
Moorhead,MN
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
12.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Barista
Starbucks
05.2020 - 11.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
No Degree - Fine Arts
Concordia College
Moorhead, MNNo Degree - Nursing
Minnesota State University - Moorhead
Moorhead, MN05.2026
High School Diploma -
Moorhead High School
Moorhead, MN05.2021
Skills
- Strategic Planning
- Business Development
- Security Protocols
- Document Management
- Managing Operations and Efficiency
- Cash Handling Expertise
- Deposit Verification
- Creative Arts
- Technical Proficiency
- Guest Satisfaction
- Station Preparation
Timeline
Shift Supervisor
Starbucks
12.2021 - Current
Barista
Starbucks
05.2020 - 11.2021
No Degree - Fine Arts
Concordia College
No Degree - Nursing
Minnesota State University - Moorhead
High School Diploma -
Moorhead High School
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