Colin G. Previte
Flemington,New Jersey
Summary
Detail-oriented professional with strong experience in investigation, documentation, and policy compliance within a fast-paced environment. Skilled at maintaining accurate records, interpreting guidelines, and communicating clearly with the public to resolve issues and ensure adherence to rules and regulations. Reliable and adaptable, with the ability to transition from office-based work to field inspections requiring independent judgment, professionalism, and consistency
Overview
12
12
years of professional experience
Work History
Customer Care Representative
OTICON
06.2021 - Current
- Initiated proactive outbound calls to customers to address questions, provide updates on order status, and offer assistance with available services, enhancing the overall customer experience
- Accurately processed and entered orders for hearing aids, accessories, parts, warranty registrations, replacement claims, and other related transactions, ensuring data integrity and timely fulfillment
- Maintained and updated customer records in internal systems, including warranty details, user account information, and service-related notes to support seamless follow-up and resolution
- Responded to a wide range of customer inquiries regarding Oticon hearing products and services, providing accurate product information and delivering exceptional support to ensure high customer satisfaction
- Thrived in a high-volume, fast-paced work environment while maintaining accuracy, professionalism, and a strong customer focus under pressure
Inside Sales Representative
ADESA New Jersey
Manville, NJ
01.2019 - 03.2020
- Identifies and locates new clients through a variety of methods including networking and cold calls
- Understand and articulate our value propositions and full portfolio of offerings through inside sales channels
- Accountable for meeting and exceeding assigned revenue goals and targets
- Applies knowledge of the field and business features to match deliverables to the needs of clients
- Regularly prepares and reports results, status of accounts, and leads to manager
Motorcycle Sales Associate
Thunder Tower West Harley Davidson
Atlanta, GA
06.2018 - 09.2018
- Advised clients to the correct vehicle based on their budget/needs while skillfully working with upper management to find a price point that meets internal sales goals
- Completely immersed myself into the culture through extensive research of company history and product knowledge while never once owning or riding a motorcycle prior to being employed by HD
- Recommended clients to different finance options that would put them in the best possible long term financial positions based on credit history
Merchandising Department
Costco
Somerset/Flemington, NJ
06.2016 - 09.2016
- Executed merchandising and floor moves based on seasonal changes, business needs, and trends.
- Participated, created, and supported in-store events related to new store openings and product launches
Corporate Travel and Meeting Services Intern
Chubb Insurance
Warren, NJ
06.2014 - 09.2014
- Collaborated on the creation of a mobile application for an event used by high level executives
- Provided administrative support to all levels of Corporate Travel/Meetings and Fleet Team
- Prioritized workload according to department needs and level of precedence
- Logged travel related issues and communicated status to management
- Assisted in team meetings by running reports, cross-checking attendees to rooming lists, and ground transportation manifest
Education
Bachelor of Arts - Advertising/Marketing
Pennsylvania State University
University Park, PA06-2016
Skills
- Order processing
- Data entry
- Customer relationship management
- Product knowledge
- Issue resolution
- Sales strategy
- Lead generation
- Team collaboration
- Conflict resolution
- Punctuality and reliability
- Billing coordination
- Phone etiquette
- Email communication
- Call logging
Timeline
Customer Care Representative
OTICON
06.2021 - Current
Inside Sales Representative
ADESA New Jersey
01.2019 - 03.2020
Motorcycle Sales Associate
Thunder Tower West Harley Davidson
06.2018 - 09.2018
Merchandising Department
Costco
06.2016 - 09.2016
Corporate Travel and Meeting Services Intern
Chubb Insurance
06.2014 - 09.2014
Bachelor of Arts - Advertising/Marketing
Pennsylvania State University