Colleen Blevins
Pioneer,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in providing professional & efficient service. Upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, while gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Bank of Stockton
Pine Grove
12.2013 - Current
- Conduct daily opening and closing procedures, including counting cash drawer balances and verifying bank deposits.
- Deliver outstanding customer service by promptly addressing and resolving customer complaints.
- Enhance customer relationships through personalized assistance and support.
- Demonstrate commitment to customer satisfaction by effectively resolving issues through knowledgeable and friendly service.
- Process customer deposits and withdrawals accurately while ensuring daily balancing of cash drawer.
- Ensure the protection of sensitive bank information and transactions.
- Manage the process of opening new accounts, ordering checks, and setting up online banking services.
- Educate customers about different types of banking services available at the branch.
- Assist customers with basic technical issues related to digital banking platforms.
- Welcome customers and offer pleasant service during entire transaction.
Pharmacy Technician Assistant
Pine Cone Drug
Pine Grove
08.2009 - 12.2013
- Provided customer service by greeting patients entering the pharmacy, answering questions, responding to requests for information or assistance.
- Stocked shelves with medication and supplies; maintained cleanliness of work area.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion..
- Answered telephones to respond to questions or requests.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Processed payments from customers using cash registers or other electronic systems.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
CSR, Sales
Golden State Cellular
Jackson
10.2006 - 08.2009
- Greeted customers and provided exceptional customer service.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Recommended merchandise to customers based on needs and preferences.
- Recommended, selected and located merchandise based on customer desires.
- Exchanged merchandise for customers and accepted returns.
- Obtained signatures for financial documents and internal and external invoices.
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Clayton Valley High School
Concord, CA06-1985
Skills
- Professional Telephone Demeanor
- Multi-Task Management
- Strong Customer Relations
- Positive and Professional
- Appointment Scheduling
- Typing proficiency
- 10-Key
- Computer Skills
- HIPPA
Timeline
Customer Service Representative
Bank of Stockton
12.2013 - Current
Pharmacy Technician Assistant
Pine Cone Drug
08.2009 - 12.2013
CSR, Sales
Golden State Cellular
10.2006 - 08.2009
High School Diploma -
Clayton Valley High School
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