Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Bohn

South Weymouth

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Frame Shop ManagerOperations ManagerCustomer Service RepresentativeReceptionist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: South Weymouth, USWeymouth, MA
Open to relocation: Yes

Salary Range

$28/hr - $1000/hr

Important To Me

Work-life balancePersonal development programs4-day work weekPaid sick leave401k matchTeam Building / Company RetreatsPaid time offWork from home optionHealthcare benefitsFlexible work hoursCompany CultureCareer advancementStock Options / Equity / Profit Sharing

Summary

Reliable customer focused manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Over a decade of experience in the customer experience field. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

12
12
years of professional experience
2012
2012
years of post-secondary education

Work History

Frame Shop Manager

Michaels Arts and Crafts
Weymouth
08.2024 - Current
  • Brought frameshop sales to #2 out of 18 in our district by the end of year.
  • Managed daily operations of frame shop and staff scheduling.
  • Managed daily operations to ensure smooth workflow and efficient team performance.
  • Maintained first spot for on time goals.
  • Coordinated schedules to optimize resource allocation and meet project deadlines.
  • Oversaw inventory management to maintain adequate supplies and minimize shortages.
  • Cultivated a positive work environment through effective communication and teamwork initiatives.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Operations Manager

Michaels Arts and Crafts
Weymouth
04.2022 - 08.2024
  • Managed daily operations of craft supply inventory and stock levels.
  • Trained team members on store policies and customer service practices.
  • Oversaw visual merchandising to enhance product displays and store layout.
  • Resolved customer inquiries and complaints with professionalism and empathy.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Prepared staff work schedules and assigned team members to specific duties.

Customer Experience Manager

Michaels Craft Store
Weymouth
04.2020 - 04.2022
  • Engage and determine customer's needs; build connections to create a positive shopping experience.
  • Think critically to ensure all questions and problems are resolved in a fast and friendly manner.
  • Communicate goals and expectations to team and enforce accountability for store conditions and results.
  • Train, observe, and coach team members to achieve results; participate in the performance management process and support talent development of team.
  • Create a high energy environment, remain positive and respectful, keep morale high, build trust, and encourage others.

Operations Manager

Michaels Craft Store
Weymouth
10.2017 - 04.2020
  • Lead a team of well-trained team members that will provide a customer centric shopping experience and exceed expectations.
  • Interact with others in a respectful and positive manner, remain calm and professional, and provide knowledgeable service to address, deescalate, and solve any issues that arise.
  • Analyze data from reporting to create plans to reach individual and store goals.
  • Manage and execute shrink and safety programs, the inventory management process, online order processes, and visual merchandising standards.
  • Train and mentor team members on store operating procedures and identify opportunities to enhance customers experience to promote fast and friendly customer service.

Customer Experience Manager

Michaels Craft Store
Weymouth
11.2015 - 10.2017
  • Serve as manager on duty for nights and weekends.
  • Acknowledge customers, help locate items, provide solutions to deliver high quality service, and create a fast and pleasant shopping experience.
  • Lead store recovery, delegate tasks, help with putting away returns and items found out of place to maintain a clean and organized store.
  • Assist full time customer experience manager train new team members and enforce adherence to standard operating procedures.
  • Assist full time managers with communicating expectations to team members and help to reach goals.

Sales Associate

Michaels Craft Store
Weymouth
10.2014 - 11.2015
  • Engage and educate customers on benefits of rewards program and complete enrollments.
  • Remain positive and professional during all interactions.
  • Provide a fast and friendly checkout process, handling multiple forms of payment.
  • Recommend products and help locate store merchandise.
  • Educate customer on voice of the customer survey.
  • Report to manager on duty for daily assignments.

Education

High School Diploma -

Weymouth Highschool
Weymouth, MA

Skills

  • Customer Service
  • Management
  • Leadership
  • Communication
  • Active Listening
  • Professional
  • Conflict Resolution
  • Dependable
  • Adaptable
  • Trainer
  • Organized
  • Cross-Trained
  • Critical Thinker
  • Patience
  • Empathy

Timeline

Frame Shop Manager

Michaels Arts and Crafts
08.2024 - Current

Operations Manager

Michaels Arts and Crafts
04.2022 - 08.2024

Customer Experience Manager

Michaels Craft Store
04.2020 - 04.2022

Operations Manager

Michaels Craft Store
10.2017 - 04.2020

Customer Experience Manager

Michaels Craft Store
11.2015 - 10.2017

Sales Associate

Michaels Craft Store
10.2014 - 11.2015

High School Diploma -

Weymouth Highschool

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