Miguel De La Herran
Los Banos,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Frame Shop Manager
Hobby Lobby
Los Banos, CA
06.2020 - Current
- Provided customers with design options based on their needs and preferences.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Assisted with merchandising displays throughout the store according to company guidelines.
- Trained new employees in proper use of tools and equipment related to picture framing services.
- Maintained inventory of frames, mats, glass, and other framing materials.
- Assisted customers in selecting frames, mats, and glass appropriate for their artwork or photographs.
- Ordered supplies as needed to keep inventory stocked at all times.
- Developed strategies to increase sales in the store by offering promotions and discounts.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Construction Worker
Chavez Construction
San Jose, CA
06.2018 - 05.2020
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Monitored progress of construction activities making sure deadlines were met.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Maintained baseline safety knowledge to improve deficient areas and meet code.
- Logged inventory to track supply counts, organize equipment, and gather important materials.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
Day Care Assistant
Normas Day Care
San Jose
02.2018 - 06.2018
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Participated in team meetings to discuss progress of each child's learning objectives.
- Participated in professional development opportunities related to childcare best practices.
- Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
Guest Service Representative
Motel 6
Santa Nella, CA
03.2017 - 01.2018
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Answered incoming calls from guests seeking reservations or general information.
- Ensured compliance with hotel policies and procedures.
- Maintained cleanliness of lobby area throughout shift.
- Handled customer complaints professionally and efficiently.
- Verified reservations by phone or in person.
- Inspected guest rooms prior to check-in to ensure they met quality standards.
Education
High School Diploma -
Los Banos High School
Los Banos, CA06-2016
Skills
- Communication skills
- Motivation and team building
- Critical thinking
- Customer Service
- Attention to detail
- Organization
- Conflict Resolution
- Flexibility/ multi tasker
Languages
English
Full Professional
Spanish
Professional
Timeline
Frame Shop Manager
Hobby Lobby
06.2020 - Current
Construction Worker
Chavez Construction
06.2018 - 05.2020
Day Care Assistant
Normas Day Care
02.2018 - 06.2018
Guest Service Representative
Motel 6
03.2017 - 01.2018
High School Diploma -
Los Banos High School