Luis Solis
Lake Mary
Summary
Accomplished Frame Shop Manager with a proven track record at Hobby Lobby, enhancing customer satisfaction through consultative sales and expert complaint resolution. Skilled in leadership and interpersonal communication, significantly improved team performance and client relations. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Frame Shop Manager
Hobby Lobby
07.2020 - Current
- Listen to customers' needs and preferences, making sure they understand their vision and expectations for the final product.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Exceeded frame shop sale goals by 50%.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Offered guidance and suggestions to customers based on their preferences and budget.
- Trained and guided team members to maintain high productivity and performance metrics.
Framer
Hobby Lobby
02.2019 - 07.2020
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Increased sales and customer satisfaction through personalized servicing.
Framer/Retail Sales Associate
Michaels
11.2016 - 02.2019
- Selected frame materials based on customer budgets, taste and specific needs of each project.
- Created custom frames to meet needs of individual customers.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
University of Central Florida UX/UI Boot Camp
Orlando, FL05.2023
Bachelor of Arts - Illustration
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL12.2018
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL05.2015
Skills
- Consultative Sales
- Complaint resolution
- Customer Satisfaction
- Management Training
- Interpersonal Communication Skills
- Excellent Written and Verbal Communication
- Sales and Upselling
- Regulatory Compliance
- Customer Service and Assistance
- Understanding Customer Needs
- User Research
- Leadership
Certification
- UCF UX/UI Design Boot Camp
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Frame Shop Manager
Hobby Lobby
07.2020 - Current
Framer
Hobby Lobby
02.2019 - 07.2020
Framer/Retail Sales Associate
Michaels
11.2016 - 02.2019
University of Central Florida UX/UI Boot Camp
Bachelor of Arts - Illustration
The Art Institute of Fort Lauderdale Inc
High School Diploma -
Charles W Flanagan High School