Colleen Brown
Beaumont
Summary
High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Eddie's Tavern
Beaumont, TX
07.2023 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
Waitress
5 Under Golf Center
Beaumont, TX
10.2020 - 07.2023
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed cash register operations, accurately processing payments and handling customer transactions.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery to guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.
Cashier/Customer Service/Sales Associate
Sears
03.2019 - 09.2019
- Assisted customers with product inquiries and returns.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team to ensure smooth store operations.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Office Assistant
SUNBELT SUPPLY CO
Beaumont, TX
05.2016 - 01.2018
- Answering phone calls, then directing to proper salesman, filing, accounts payable, inputting computer data, process freight charges, and other duties as directed.
- Coordinated office activities, ensuring seamless communication and workflow among departments.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Office Clerk
Bill Clark Pest Control, Inc.
Beaumont, TX
06.2013 - 08.2013
- Scheduling, accounts receivable, filing, answering phone, input data in computer, and other duties as directed.
Education
High school or equivalent -
High School Diploma -
West Brook High School
Beaumont, TX06-2013
Health Information Technology - Allied Health
Lamar Institute of Technology
Beaumont, TX12-2026
Skills
- Customer Service
- Food Service
- Cash Handling
- Cashiering
- Cleaning Experience
- Kitchen Experience
- Food Preparation
- Operations management
- Staff management
- Customer relationship management (CRM)
- Staff hiring
- Employee motivation
Certification
TABC Certification
Texas Food Handlers Certification
Texas Food Managers Certification
Timeline
Assistant General Manager
Eddie's Tavern
07.2023 - Current
Waitress
5 Under Golf Center
10.2020 - 07.2023
Cashier/Customer Service/Sales Associate
Sears
03.2019 - 09.2019
Office Assistant
SUNBELT SUPPLY CO
05.2016 - 01.2018
Office Clerk
Bill Clark Pest Control, Inc.
06.2013 - 08.2013
High school or equivalent -
High School Diploma -
West Brook High School
Health Information Technology - Allied Health
Lamar Institute of Technology