Colleen Chrisman
Atlanta,GA
Summary
Experienced sales and customer service professional specializing in business development and account management. Proficient in utilizing CRM software to enhance customer retention and drive revenue growth. Skilled in communication and consultative sales, with a talent for educating clients on products and services to ensure high satisfaction. Resourceful and passionate about finding innovative solutions and collaborating effectively to improve customer service. Proactive and goal-oriented with strong time management and problem-solving abilities. Known for reliability, adaptability, and quick learning of new skills. Committed to driving team success and contributing to organizational growth.
Overview
16
16
years of professional experience
Work History
APPOINTMENT SETTER
Visionaire Windows
Kennesaw, GA
07.2024 - Current
- Scheduled and assigned appointments for design consultants based on availability, customer preferences, and service area alignment
- Confirmed upcoming appointments with customers via phone and email to ensure readiness and reduce no show rates
- Managed and distributed inbound Home Advisor leads, promptly assigning them to appropriate team members to maximize conversion potential
- Conducted follow-up calls with customers post appointment, to verify satisfaction and maintain client relationships
DELIVERY DRIVER
Uber-Eats
Metro Atlanta, GA
12.2021 - 06.2024
- Managed a self-directed, customer-facing role that required strong time management and communication skills
- Delivered high-quality service in a fast-paced environment, ensuring positive customer experiences
- Maintained an excellent customer service satisfaction rating through professionalism and efficiency
SENIOR ACCOUNT MANAGER
Durham Staffing
Atlanta, GA
12.2015 - 05.2017
- Drove business growth by maintaining key accounts, achieving measurable increases in revenue and client satisfaction
- Worked closely with potential clients by addressing their needs, successfully converting leads into sustainable partnerships
- Sourced and placed candidates in clerical and light industrial roles, significantly enhancing client solutions and operational efficiency
PRE-PLANNING ADVISOR
Service Corporation International
Atlanta, GA
05.2013 - 11.2015
- Guided individuals in informed decision-making through detailed pre-planning discussions, with clarity and confidence
- Fostered strong relationships with families, ensuring a supportive experience during sensitive times, enhancing overall service quality
- Demonstrated professionalism and attention to detail, achieving sales targets through effective consultative techniques
SALES TRAINER/TEAM MANAGER
Associated Community Services
Southfield, MI
04.2009 - 05.2013
- Demonstrated professionalism and attention to detail, achieving sales targets through effective consultative techniques
- Trained new sales hires in cold calling, boosting team performance by promoting a culture of continuous learning, motivating team members to enhance skills and achieve personal and professional growth
- Fostered a collaborative environment by encouraging open communication, leading to improved team morale and increased individual contributions
- Implemented sales strategies, achieving company objectives with measurable results
Education
Sociology
University of Kentucky
Lexington, KYNursing
SUNY Orange
Middletown, NYSkills
- Customer Service
- Account Management
- Consultative Sales
- Business Development
- Lead Conversion
- Customer Retention
- Time Management
- CRM Software
- Microsoft Suite
- Communication
Timeline
APPOINTMENT SETTER
Visionaire Windows
07.2024 - Current
DELIVERY DRIVER
Uber-Eats
12.2021 - 06.2024
SENIOR ACCOUNT MANAGER
Durham Staffing
12.2015 - 05.2017
PRE-PLANNING ADVISOR
Service Corporation International
05.2013 - 11.2015
SALES TRAINER/TEAM MANAGER
Associated Community Services
04.2009 - 05.2013
Sociology
University of Kentucky
Nursing
SUNY Orange