Colleen Cunningham
Buckley,WA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
Work Sports and Outdoors
Enumclaw, WA
09.2013 - 05.2014
- Greeted customers courteously
- Helped design and conduct monthly eye-catching window display
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed high volume of calls and over 300 hundred customers during flash sales lasting one hour efficiently.
MANAGER/BARISTA
Crossroads Coffee House
Buckley, WA
05.2012 - 10.2012
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created new training guidelines, and provided staff orientation and training.
- Designed and adjusted work schedules to meet business demands.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
ASSISTANT MANAGER/BARISTA
Main Street Coffee House
Buckley, Washington
09.2009 - 05.2012
- Produced specialized drinks with latte art
- Operated and maintained espresso machine
- Maintained clean and organized space
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Efficiently and accurately served over 300 customers in two hour span during annual special events.
Education
Bachelor’s - Business Administration And Accounting
Western Governors University
Salt Lake City, UT2024
Associates - Applied Science of Accounting, Accounting and Business Management
Pierce College
2020
Skills
- Ability to work as part of team and interact effectively with others
- Good attention to detail
- Problem-solving
- Dependable, punctual
- Customer Service
- Effective verbal and written communication skills
- Teamwork and Collaboration
- Stocking and Receiving
- POS System Operations
- Multi-task in fast-paced environment
Certification
Certificate in Accounting Technology, Pierce College, Puyallup, Washington, 2020
Certificate in Bookkeeping Office Assistant, Pierce College, Puyallup, Washington, 2020
Certificate in Office Assistant, Pierce College, Puyallup, Washington, 2020
Volunteer Experience
VITA (VOLUNTEER INCOME TAX ASSISTANT), Tacoma, Washington 2020 – Present
As a VITA volunteer, I help people with low-to-moderate incomes, seniors, persons with disabilities, those with limited English proficiency, and others who need help preparing their taxes. In this position, I must maintain excellent customer service and communication skills to complete my client’s income taxes accurately and efficiently.
Timeline
SALES ASSOCIATE
Work Sports and Outdoors
09.2013 - 05.2014
MANAGER/BARISTA
Crossroads Coffee House
05.2012 - 10.2012
ASSISTANT MANAGER/BARISTA
Main Street Coffee House
09.2009 - 05.2012
Bachelor’s - Business Administration And Accounting
Western Governors University
Associates - Applied Science of Accounting, Accounting and Business Management
Pierce College
Similar Profiles
Jonathan ResendizJonathan Resendiz
Team Member at Academy Sports + OutdoorsTeam Member at Academy Sports + Outdoors
Israel FloresIsrael Flores
Retail Sales Associate at Academy Sports + OutdoorsRetail Sales Associate at Academy Sports + Outdoors
Joel RichardJoel Richard
FSC Team Member at Academy Sports + OutdoorsFSC Team Member at Academy Sports + Outdoors
Jordan TracyJordan Tracy
General Contractor at TMC LLCGeneral Contractor at TMC LLC
Kaisha TimmKaisha Timm
Lead Bartender at Columbia Hospitality Inc.Lead Bartender at Columbia Hospitality Inc.