Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Drake

Waterford,United States

Summary

Hard working recent graduate with extensive experience in supervisory roles. Successful at motivating and building positive team dynamics. Skilled in working with diverse groups. Highly interested in neuropsychology research.

Overview

7
7
years of professional experience

Work History

Culinary Supervisor

Levy Restaurants
05.2019 - Current
  • Established daily priorities and delegated tasks, taking into account daily events, business levels, and forecasts.
  • Monitored food preparation, production, and plating for quality control in both VIP lounges and backstage dining rooms.
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
  • Trained and mentored new team members to create an efficient and collaborative staff.

Infant/Toddler Aide

Bloomfield Hills Schools
11.2022 - 06.2023
  • Maintained an organized, fun and interactive classroom to help children feel safe and supported.
  • Addressed behavioral and learning issues with parents, school administration, and special needs staff.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Handled equipment, chemicals, and materials properly and with caution to maintain a healthy and safe environment for students.

Student Supervisor

Eastern Michigan University Dining Services
09.2020 - 05.2022
  • Trained and managed limited staff during the COVID-19 pandemic while maintaining quality dining service.
  • Followed CDC, OSHA, sanitation, health and safety guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate to maximize customer satisfaction.

Server

Pine Knob Ski Resort
11.2021 - Current
  • Worked with point of sale system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain a positive environment for guests and staff.
  • Maintained order accuracy and efficiency through clear communication with both guests and kitchen staff.

Election Inspector

Milford Township
11.2016 - Current
  • Used electronic poll book (EPB) software to perform ballot entry, generate election summary reports, and ensure election integrity.
  • Communicated clear information and answered questions professionally in assisting coworkers, election challengers and voters.
  • Supervised and aided in the secure transportation of all election equipment, ballots, and electronics to township offices following an election.

Front Desk Worker

Crunch Fitness
12.2023 - Current
  • Enhanced gym member satisfaction by providing excellent customer service and promptly addressing concerns.
  • Oversaw daily operations at reception desk, including answering phone calls, scheduling appointments, processing payments, and handling inquiries.
  • Increased membership retention rates through consistent engagement and relationship building with clients.


Education

Bachelor of Science - Psychology, Minor Biology

Eastern Michigan University
Ypsilanti, MI
08.2022

Skills

  • Active Listening
  • Verbal and Written Communication
  • Microsoft Office
  • SPSS
  • Attention to Detail
  • Collaboration
  • Fast learner

Timeline

Front Desk Worker

Crunch Fitness
12.2023 - Current

Infant/Toddler Aide

Bloomfield Hills Schools
11.2022 - 06.2023

Server

Pine Knob Ski Resort
11.2021 - Current

Student Supervisor

Eastern Michigan University Dining Services
09.2020 - 05.2022

Culinary Supervisor

Levy Restaurants
05.2019 - Current

Election Inspector

Milford Township
11.2016 - Current

Bachelor of Science - Psychology, Minor Biology

Eastern Michigan University

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Colleen Drake